Intel E810 XXVDA4 Link not coming up

[5g_nic_user]

Hello,

I have been running multiple Ubuntu 22.04 machines with E810 XXVDA4 NICs (some of them with two E810 NICs) but recently it has been noticed that in some cases (root cause unknown) we see that NIC does not detect a link when system is rebooted. It is also noted that power cycling the machine with NIC fixes the issue.

We have been using:

driver: ice
version: 1.10.1.2.2
firmware-version: 3.10

Good Port:

Settings for rru3:
Supported ports: [ FIBRE ]
Supported link modes: 1000baseT/Full
10000baseKR/Full
25000baseCR/Full
25000baseSR/Full
1000baseX/Full
10000baseCR/Full
10000baseSR/Full
10000baseLR/Full
Supported pause frame use: Symmetric
Supports auto-negotiation: Yes
Supported FEC modes: None
Advertised link modes: 1000baseX/Full
10000baseLR/Full
Advertised pause frame use: No
Advertised auto-negotiation: Yes
Advertised FEC modes: None
Speed: 10000Mb/s
Duplex: Full
Auto-negotiation: off
Port: FIBRE
PHYAD: 0
Transceiver: internal
Supports Wake-on: d
Wake-on: d
Current message level: 0x00000007 (7)
drv probe link

Bad Port:

Settings for rru4:
Supported ports: [ FIBRE ]
Supported link modes: 1000baseT/Full
10000baseKR/Full
25000baseCR/Full
25000baseSR/Full
1000baseX/Full
10000baseCR/Full
10000baseSR/Full
10000baseLR/Full
Supported pause frame use: Symmetric
Supports auto-negotiation: Yes
Supported FEC modes: None
Advertised link modes: 1000baseX/Full
10000baseLR/Full
Advertised pause frame use: No
Advertised auto-negotiation: Yes
Advertised FEC modes: None
Speed: Unknown!
Duplex: Unknown! (255)
Auto-negotiation: off
Port: FIBRE
PHYAD: 0
Transceiver: internal
Supports Wake-on: d
Wake-on: d
Current message level: 0x00000007 (7)
drv probe link
Link detected: no

Note these are two NICs on the same machine, both were put to the same test and run exactly same SFPs and same devices on the other end. One NIC shows no problem and other nic is showing link not detected.

[Vik3]

Hello 5g_nic_user,

Thank you for posting in the Intel Community. We sincerely apologize for the delay in our response. We have received your concern and would like to assure you that assisting you is our top priority.

Could you kindly let us know if the issue has been resolved, or if you require further assistance from us? Your prompt response will greatly help us in diagnosing and resolving the issue as quickly as possible.

We appreciate your patience and understanding, and we look forward to hearing from you soon.

Best regards,  

Vikas

Intel Customer Support Technician

[Vik3]

Hello 5g_nic_user,

Thank you for posting in the Intel Community.

This is the follow-up regarding the issue you reported to us.

We request to please let us know if the issue has been resolved, or if you require further assistance from us?

We await your response to assist you further.

Thank you for using Intel products and services.

Best regards,  

Vikas  

Intel Customer Support Technician

[Subhashish]

Hello  5g_nic_user,

Greetings !!

We have not heard back from you. We hope that the issue reported is now resolved. Should you require any further assistance, please write back to us. As of now we are proceeding to archive this ticket.

Thank you.

Regards,

Subhashish_Intel