Ethernet Products
Determine ramifications of Intel® Ethernet products and technologies
5394 Discussions

[Intel E810-XXVDA4] nvmupdate64e returns "Device not found"

JohnG2
Beginner
1,227 Views

I downloaded E810_NVMUpdatePackage_v4_40.zip, but when I run it, it fails.

 

root@hp-proliant:~/Downloads/intel/E810_NVMUpdatePackage_v4_40/E810/Linux_x64# ./nvmupdate64e

Intel(R) Ethernet NVM Update Tool
NVMUpdate version 1.40.5.5
Copyright(C) 2013 - 2023 Intel Corporation.

WARNING: To avoid damage to your device, do not stop the update or reboot or power off the system during this update.
Inventory in progress. Please wait [|.........]

Num Description                          Ver.(hex)  DevId S:B    Status
=== ================================== ============ ===== ====== ==============
01) Intel(R) Ethernet 25G 4P              N/A(N/A)   1593 00:132 Update not
    E810-XXV-stg Adapter                                         available

Tool execution completed with the following status: Device not found.
Press any key to exit.

Here are some more system details

$ lshw
	*-network:0
		 description: Ethernet interface
		 product: Ethernet Controller E810-C for SFP
		 vendor: Intel Corporation
		 physical id: 0
		 bus info: pci@0000:84:00.0
		 logical name: ens5f0
		 version: 02
		 serial: 50:7c:6f:24:3b:cc
		 capacity: 25Gbit/s
		 width: 64 bits
		 clock: 33MHz
		 capabilities: pm msi msix pciexpress vpd bus_master cap_list rom ethernet physical 1000bt-fd 10000bt-fd 25000bt-fd
		 configuration: autonegotiation=off broadcast=yes driver=ice driverversion=5.15.0-101-generic firmware=4.00 0x800118ae 21.5.9 latency=0 link=no multicast=yes
		 resources: irq:16 memory:ce000000-cfffffff memory:d0030000-d003ffff memory:d0200000-d02fffff
	*-network:1
		 description: Ethernet interface
		 product: Ethernet Controller E810-C for SFP
		 vendor: Intel Corporation
		 physical id: 0.1
		 bus info: pci@0000:84:00.1
		 logical name: ens5f1
		 version: 02
		 serial: 50:7c:6f:24:3b:cd
		 capacity: 25Gbit/s
		 width: 64 bits
		 clock: 33MHz
		 capabilities: pm msi msix pciexpress vpd bus_master cap_list rom ethernet physical 1000bt-fd 10000bt-fd 25000bt-fd autonegotiation
		 configuration: autonegotiation=off broadcast=yes driver=ice driverversion=5.15.0-101-generic firmware=4.00 0x800118ae 21.5.9 latency=0 link=no multicast=yes
		 resources: irq:16 memory:cc000000-cdffffff memory:d0020000-d002ffff memory:d0300000-d03fffff
	*-network:2
		 description: Ethernet interface
		 product: Ethernet Controller E810-C for SFP
		 vendor: Intel Corporation
		 physical id: 0.2
		 bus info: pci@0000:84:00.2
		 logical name: ens5f2
		 version: 02
		 serial: 50:7c:6f:24:3b:ce
		 capacity: 25Gbit/s
		 width: 64 bits
		 clock: 33MHz
		 capabilities: pm msi msix pciexpress vpd bus_master cap_list rom ethernet physical 1000bt-fd 10000bt-fd 25000bt-fd autonegotiation
		 configuration: autonegotiation=off broadcast=yes driver=ice driverversion=5.15.0-101-generic firmware=4.00 0x800118ae 21.5.9 latency=0 link=no multicast=yes
		 resources: irq:16 memory:ca000000-cbffffff memory:d0010000-d001ffff memory:d0400000-d04fffff
	*-network:3
		 description: Ethernet interface
		 product: Ethernet Controller E810-C for SFP
		 vendor: Intel Corporation
		 physical id: 0.3
		 bus info: pci@0000:84:00.3
		 logical name: ens5f3
		 version: 02
		 serial: 50:7c:6f:24:3b:cf
		 capacity: 25Gbit/s
		 width: 64 bits
		 clock: 33MHz
		 capabilities: pm msi msix pciexpress vpd bus_master cap_list rom ethernet physical 1000bt-fd 10000bt-fd 25000bt-fd autonegotiation
		 configuration: autonegotiation=off broadcast=yes driver=ice driverversion=5.15.0-101-generic firmware=4.00 0x800118ae 21.5.9 latency=0 link=no multicast=yes
		 resources: irq:16 memory:c8000000-c9ffffff memory:d0000000-d000ffff memory:d0500000-d05fffff


$ ethtool -i ens5f0
	driver: ice 
	version: 5.15.0-101-generic
	firmware-version: 4.00 0x800118ae 21.5.9
	expansion-rom-version:
	bus-info: 0000:84:00.0
	supports-statistics: yes
	supports-test: yes
	supports-eeprom-access: yes
	supports-register-dump: yes
	supports-priv-flags: yes

 

I've read other similar posts where support asks if there are any Yottamark or BradyID stickers on the adapter.  I don't see anything like that.  (See attached photos)

Intel E810-XXVDA4 frontIntel E810-XXVDA4 front

Intel E810-XXVDA4 backIntel E810-XXVDA4 back

I am not sure where we got this card, so I am unsure if it is retail or OEM.  Judging from the bent bracket, I think this card may be used.

 

Also, what type of connector is this for the GPS antenna?  My antenna's connector doesn't seem to fit, so I need to buy an adapter.

 

 

Thanks in advance for your help.

 

0 Kudos
1 Solution
Irwan_Intel
Moderator
1,196 Views

Hello JohnG2,


Thank you for your posting in Intel Ethernet Communities.


Based on the provided information, we've verified the card as Dell OEM card.

To update the NVM firmware, please reach out to Dell for the latest firmware version.


The connector type is for two coaxial input/output SMA connectors.

You can check the details from the user guide page 11: Intel® Ethernet Network Adapter E810-XXVDA4T User Guide


Regards,

Irwan_Intel


View solution in original post

0 Kudos
1 Reply
Irwan_Intel
Moderator
1,197 Views

Hello JohnG2,


Thank you for your posting in Intel Ethernet Communities.


Based on the provided information, we've verified the card as Dell OEM card.

To update the NVM firmware, please reach out to Dell for the latest firmware version.


The connector type is for two coaxial input/output SMA connectors.

You can check the details from the user guide page 11: Intel® Ethernet Network Adapter E810-XXVDA4T User Guide


Regards,

Irwan_Intel


0 Kudos
Reply