Intel E810 - nvmupdate64e returns Access error

[alopez1980]

Hello everyone,

I have an intel E810 that after a reboot it is not working properly (timestamp is giving allways 0)

When I try to upgrade the NVM using nvmupdate64e returns this output:

  Description: Intel(R) Ethernet Network Adapter E810-XXV-4 

  Ver: N/A(N/A)

  DevId: 1593

  S:B:  00:005

  Status: Access error

ethtool -i enp5s0f0

driver: ice
version: 0.8.1-k
firmware-version: 2.10 0x8000433d 0.0.0
expansion-rom-version:
bus-info: 0000:05:00.0
supports-statistics: yes
supports-test: yes
supports-eeprom-access: yes
supports-register-dump: yes
supports-priv-flags: yes

ethtool -T enp5s0f0 --> Ethtool doesn't detect cloclk of the interface

Capabilities:
software-receive (SOF_TIMESTAMPING_RX_SOFTWARE)
software-system-clock (SOF_TIMESTAMPING_SOFTWARE)
PTP Hardware Clock: none
Hardware Transmit Timestamp Modes: none
Hardware Receive Filter Modes: none

Logs from nvmupdate64e

Warning: Cannot initialize port: [00:005:00:00] Intel(R) Ethernet Network Adapter E810-XXV-4
Warning: Cannot initialize port: [00:005:00:01] Intel(R) Ethernet Network Adapter E810-XXV-4
Warning: Cannot initialize port: [00:005:00:02] Intel(R) Ethernet Network Adapter E810-XXV-4
Warning: Cannot initialize port: [00:005:00:03] Intel(R) Ethernet Network Adapter E810-XXV-4

Using ubuntu 18.04 (kernel 5.4.0-94-generic) and dpdk 21.11

NVMUpdatePackage_v3_20

Thanks in advance

[Mike_Intel]

Hello alopez1980,

Thank you for posting in Intel Ethernet Communities. 

For us to further check the issue, please provide the following details.

1. Are you designing a system with E810?
2. Or your E810 is a PCIe card? If yes, please send a photo of the card on both sides for us to validate if the card is an OEM unit.
3. Can you share the link of the NVM update file that you are using?

If you have questions, please let us know. In case we do not hear from you, we will make a follow up after 3 workings days. Thank you.

Best regards,

Michael L.

Intel® Customer Support

[alopez1980]

Dear Michael.

Our E810 is a PCIe card. This is the link of the card. At this moment I can only attach the photo provided by the seller when he sent me the E810-XXVDA4. I hope this is enough to validate if the card is an OEM unit.

This is the link of the used update file.

Thanks in advance.

Albert

[alopez1980]

I am not sure what exactly has happen, but after activating PF_RING module, I have been able to update the nic.

You can close the ticket and thanks.

[Mike_Intel]

Hello alopez1980,

Thank you for the update and we are glad to hear that you were able to update the firmware. As you said, we will now close this case.

If you need any additional information, please submit a new question as this thread will no longer be monitored.

You may receive an invitation to take a survey in a few days. We value your feedback and look forward to hearing about your support experience.

Thank you and stay safe.

Best regards,

Michael L.

Intel® Customer Support