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Intel Ethernet Controller X550 -T2 Port 1 not working after NVMupdatev3_00

Purchased a Sonnet Twin10G (Thunderbolt 3 Edition) which uses Intel(R) Ethernet Controller X550 card. Performed a NVMupdate via https://downloadcenter.intel.com/download/28336/Non-Volatile-Memory-NVM-Update-Utility-for-Intel-Eth... and now Port 1 not working.

Location Name ConnectionName LinkStatus
-------- ---- -------------- ----------
17:0:0:0 Intel(R) Ethernet Controller X550 10.00 Gbps...
17:0:1:0 Intel(R) Ethernet Controller X550 #2 Not Available

Name: Intel(R) Ethernet Controller X550


BusType : 7 (PCI Express)
DeviceStatus : 1 (Link Up)
DriverVersion : 4.1.131.0
ETrackID : 0x800011FB
LinkStatus : 10.00 Gbps Full Duplex
Location : 17:0:0:0
MediaType : 0 (Unknown)
NegotiatedLinkSpeed : 0 (Not Supported)
NegotiatedLinkWidth : 4 (x4)
NetlistVersion : Not Supported
NVMVersion : 0x800011FB
DDPPackageName : Not Supported
DDPPackageVersion : Not Supported
DDPPackageTrackId : Not Supported
PartNumber : 000000-000
PartitionNumber : 65535
PermanentAddress : 000ACD338466
SANMacAddress :
PortNumber : 0 (A)
Temperature : 2 (Normal)

 

Name: Intel(R) Ethernet Controller X550 #2


BusType : 7 (PCI Express)
DeviceStatus : 2 (Link Down)
DriverVersion : 4.1.131.0
ETrackID : 0x800011FB
LinkStatus : Not Available
Location : 17:0:1:0
MediaType : 0 (Unknown)
NegotiatedLinkSpeed : 0 (Not Supported)
NegotiatedLinkWidth : 4 (x4)
NetlistVersion : Not Supported
NVMVersion : 0x800011FB
DDPPackageName : Not Supported
DDPPackageVersion : Not Supported
DDPPackageTrackId : Not Supported
PartNumber : 000000-000
PartitionNumber : 65535
PermanentAddress : 000ACD338467
SANMacAddress :
PortNumber : 1 (B)
Temperature : 2 (Normal)

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3 Replies
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Hello kyochen,


Thank you for posting in Intel Ethernet Communities and we sincerely apologize for the delay in our response. 


Please provide the following information that would help us in checking your query.

1.) PBA and serial number of the adapter. You may refer to the link below on where to find the PBA number. Providing photos of the adapter focusing on the markings (white sticker) found on the physical card will be highly appreciated for us to double check on it. The PBA consists 6-digit number located at the last part of the serial number.

https://www.intel.com/content/www/us/en/support/articles/000007022/network-and-i-o/ethernet-products...

2.) Operating System used

3.) Firmware and driver version of the adapter prior to update.


We look forward to your reply.


In case we don't hear from you, we will follow up after 3 business days.


Best regards,

 

Crisselle C

Intel Customer Support


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124 Views

Hello kyochen,


How re you today?


Please provide the requested information for us to proceed checking your request. If you have additional questions and clarifications, feel free to let us know.


Hoping to hear from you soon.


Should there be no response from you, I’ll make sure to reach out after 3 business days.


Best regards, 

Crisselle C

Intel Customer Support


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104 Views

Hello kyochen,


How are you doing today? 


Please be informed that we will now close this request since we haven't received any response from our previous follow ups. If you need any additional information, please submit a new question as this thread will no longer be monitored.


May you have an amazing day ahead!


Best regards, 

Crisselle C

Intel Customer Support


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