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Intel I210-T1 GbE NIC receives non-functioning driver via Windows Update

mfessler
Beginner
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Hello,

I got (automatically) a new driver installed today via Windows Update, which unfortunately does not work.

OS: Win10 21H2 x64 (19044.1826)
NIC: I210-T1 GbE
Driver: Intel - Net - 13.0.14.0
Error: Code 37, Device PCI\VEN_8086&DEV_1533&SUBSYS_0003103C&REV_03\6805CAFFFFAC2BA300 had a problem starting.

After downgrading to version 12.18.11.1 the card works again.

It is a PCIe card from an HP Business PC.
Is in such a case Intel or HP responsible for the driver upload to the Windows Update Catalog?
What is the correct way to report a problem like this?

Thanks and greetings,
Martin

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Mike_Intel
Moderator
739 Views

Hello mfessler,


Thank you for posting in Intel Ethernet Communities. 


For us to further check the issue, please provide the following details.


  1. Can you send photos of the card on both sides for us to check and validate the card?
  2. Can you provide the link of the driver that you are using?
  3. What is the brand and model of your system?
  4. What are the troubleshooting steps that you tried before contacting us.


If you have questions, please let us know. In case we do not hear from you, we will make a follow up after 3 workings days. Thank you.


Best regards,

Michael L.

Intel® Customer Support 


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Mike_Intel
Moderator
717 Views

 

Hello mfessler,

 

I hope you're having a wonderful day. I am just sending a follow up on the information that we requested for us to further check this issue.

 

If you have questions, please let us know. In case we do not hear from you, we will make a follow up after 3 workings days. Thank you.

 

Best regards,

Michael L.

Intel® Customer Support 


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Mike_Intel
Moderator
706 Views

Hello mfessler,

 

I hope you enjoyed your weekend. I am sending another follow up on the information that I requested. Since we have not heard back from you, I need to close this inquiry. 

If you need further assistance, please post a new question.



Thank you and stay safe.

 

Best regards,

Michael L.

Intel® Customer Support 


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