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Intel® I211 Gigabit Network Connection not working

KingHoyte
Beginner
‎09-08-2024 08:39 AM
1,651 Views

Hi. The Intel® I211 Gigabit Network Connection on my X570 Aorus Elite WiFi (it has an Intel GBE Lan chip on it) is not working. I have tried uninstalling and reinstalling the drivers but I keep getting:

 

"This device is not working properly because Windows cannot load the drivers required for this device. (Code 31) The request is not supported."

 

The ethernet cable is working fine on other devices, but the port is not lighting up when connected.

 

How do I resolve this problem?

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Simon-Intel
Employee
‎02-13-2025 01:42 AM
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Hi KingHoyte,



Good day!



Thank you for contacting Intel support.

 

Since your issue is related to Intel® I211 controller chip embedded on X570 Aorus system, I kindly request you to contact OEM for further support regarding this query.

Please don’t hesitate to contact us for any other assistance.

 

Regards,
Simon
Intel Customer Support Technician

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