Intel I219-LM Random Disconnects

[KremitFrog]

We are a MSP and have seen 5-6 Dell machines out of hundreds in our deployment recently start randomly disconnecting the ethernet adapter for a few seconds to about a minute, then the adapter restarts and works again. This can happen a few times a day, or dozens.

When this happens, we see Event ID 27 e1dexpress

and Event ID 10400 NDIS:

The network interface "Intel(R) Ethernet Connection (7) I219-LM" has begun resetting. There will be a momentary disruption in network connectivity while the hardware resets. Reason: The network driver detected that its hardware has stopped responding to commands. This network interface has reset 1 time(s) since it was last initialized.

We have tried several different ethernet drivers, including Intel's latest, as well as older drivers from 2019, we have disabled power saving features and advanced power saving stuff in the advanced tab from device manager. We had a Dell technician come out and replace the entire motherboard on one machine, and the issue persisted immediately after booting it back up.

Any idea what is going on or how to fix? Every one of the machines with this issue is running Windows 10 x64 (21H1 / 21H2 Preview) with the latest updates installed.

[Zigfreid_Intel]

Hello RLHord,

Thank you for posting on Intel Ethernet Communities. 

Please create a separate thread so we can further assist you as this thread will no longer be monitored.

Best regards,

Zigfreid I.

Intel® Customer Support

[Zigfreid_Intel]

Hello RLHord,

Thank you for posting on Intel Ethernet Communities. 

Please create a separate thread so we can further assist you as this thread will no longer be monitored.

Best regards,

Zigfreid I.

Intel® Customer Support

[ESYS]

For the several clients I have installed the Dell OptiPlex Micro 7020 for, as well as one with a Dell OptiPlex 7010 VPro, all have Webroot SecureAnywhere installed and all experienced the identical problems listed in this article. Dell had replaced the system board for one of the new Dell OptiPlex Micro 7020 computers to no avail. I recall removing Webroot when troubleshooting the problem, but it has been a while. After making changes to the Intel network adapter driver and experiencing the same problem, I installed a Plugable USB 3.0 to Gigabit Ethernet adapter, a $17 purchase, which solved the problem.

You would think that, with all of the complaints, that Dell or Intel would develop a firmware update for the network adapter to resolve the issue, but no one at Dell tech support appears to even be aware of the problem.