Intel I225-V/I226-V Ubuntu 18.04.6 LTS ethernet driver Issue

[vinayagamoorthym]

Hi,

I am using Intel I225-V/I226-V Ubuntu 18.04.6 LTS ethernet support hardware. On this i am facing an issue like below error print. By hardware gets hang after reboot only i am able to use but again and again i am facing this issue. below I have mentioned igc driver version too.

Is there any other way to fix the issue with any temporary or permanent solution steps.

Aug 17 07:17:09 Future-Chennai kernel: [703494.225377] igc 0000:04:00.0 ETH03: Detected Tx Unit Hang

Aug 17 07:17:09 Future-Chennai kernel: [703494.225377]   Tx Queue             <2>

Aug 17 07:17:09 Future-Chennai kernel: [703494.225377]   TDH                  <ce>

Aug 17 07:17:09 Future-Chennai kernel: [703494.225377]   TDT                  <ce>

Aug 17 07:17:09 Future-Chennai kernel: [703494.225377]   next_to_use          <b4>

Aug 17 07:17:09 Future-Chennai kernel: [703494.225377]   next_to_clean        <ce>

Aug 17 07:17:09 Future-Chennai kernel: [703494.225377] buffer_info[next_to_clean]

Aug 17 07:17:09 Future-Chennai kernel: [703494.225377]   time_stamp           <1097d7343>

Aug 17 07:17:09 Future-Chennai kernel: [703494.225377]   next_to_watch        <0000000031f3e5d2>

Aug 17 07:17:09 Future-Chennai kernel: [703494.225377]   jiffies              <10a7a8280>

Aug 17 07:17:09 Future-Chennai kernel: [703494.225377]   desc.status          <0>

bash-4.4# ethtool -i ETH00
driver: igc
version: 5.10.190+
firmware-version:
expansion-rom-version:
bus-info: 0000:01:00.0
supports-statistics: yes
supports-test: yes
supports-eeprom-access: yes
supports-register-dump: yes
supports-priv-flags: yes

bash-4.4# modinfo /lib/modules/5.10.190+/kernel/drivers/net/ethernet/intel/igc/igc.ko
filename: /lib/modules/5.10.190+/kernel/drivers/net/ethernet/intel/igc/igc.ko
license: GPL v2
description: Intel(R) 2.5G Ethernet Linux Driver
author: Intel Corporation, <linux.nics@intel.com>
srcversion: 1A0D291421810A0C773A911
alias: pci:v00008086d000015FDsv*sd*bc*sc*i*
alias: pci:v00008086d0000125Fsv*sd*bc*sc*i*
alias: pci:v00008086d0000125Esv*sd*bc*sc*i*
alias: pci:v00008086d0000125Dsv*sd*bc*sc*i*
alias: pci:v00008086d0000125Csv*sd*bc*sc*i*
alias: pci:v00008086d0000125Bsv*sd*bc*sc*i*
alias: pci:v00008086d00000D9Fsv*sd*bc*sc*i*
alias: pci:v00008086d00005502sv*sd*bc*sc*i*
alias: pci:v00008086d00003101sv*sd*bc*sc*i*
alias: pci:v00008086d00003100sv*sd*bc*sc*i*
alias: pci:v00008086d000015F7sv*sd*bc*sc*i*
alias: pci:v00008086d000015F8sv*sd*bc*sc*i*
alias: pci:v00008086d000015F3sv*sd*bc*sc*i*
alias: pci:v00008086d000015F2sv*sd*bc*sc*i*
depends:
retpoline: Y
intree: Y
name: igc
vermagic: 5.10.190+ SMP mod_unload
parm: debug:Debug level (0=none,...,16=all) (int)

[Fikri_Intel]

Hi vinayagamoorthym,

Thank you for contacting Intel.

We appreciate you reaching out to us regarding the reported issue. Kindly find the below latest driver complete pack:

https://www.intel.com/content/www/us/en/download/15084/intel-ethernet-adapter-complete-driver-pack.html

Let us know if you have further concerns.

Regards,

Fikri O.

[Fikri_Intel]

Hi vinayagamoorthym,

Good day to you.

Just wanted to follow up with you, kindly let us know if you have further concerns.

Looking forward to your response.

Regards,

Fikri O.

[Fikri_Intel]

Hi vinayagamoorthym,

Good day to you.

Since we have not seen an update, we will be closing this forum case from our end.

If you need any additional information, please submit a new question as this thread will no longer be monitored.

Regards,

Fikri O.