Intel I225-V driver and connection problem (MSI z690 carbon WiFi )

[AleksandrWawa]

I have problem with Ethernet card Intel i225-V.

Computer: MatherBoard MSI z690 carbon WiFi (MS-7D30 ver 1.1) BIOS E7D30IMS.1F0, processor 12700К, embed Ethernet card  Intel i225-V.

System: Windows 10 x64 and Windows Server 2019 x64

Ethernet driver:

-1.1.2.14, 1.1.4.38 - does not work

-1.1.4.42 - durian installation I revive error code 39.

Always remove old drivers with removing temp files before installing new drivers.

Also try to install older driver 1.0.1.4 and the newer one driver1.1.4.42.

Play with power saving option with no success.

Additional information you may found in attachment SSU report

May assist me to back to live my intel i-225-v Ethernet card?

Thank You

ps.

-Ethernet cable is working (checked on another computer)

-led on my Ethernet card intel i225-v shows activity (LEDs blinking) only only after PC power on and before system start up. After system start up and driver inhalation,  all LEDs turn off.

[Irwan_Intel]

Hello AleksandrWawa,

Thank you for the posting in Intel Ethernet Communities.

Based on the SSU log provided, the system is MSI Z690 motherboard with on board Intel Ethernet I225-V.

Kindly let us know if you have tried clean driver installation and re-install Intel Generic driver version 28.3.

Clean driver installation steps: https://www.intel.com/content/www/us/en/support/articles/000058304/ethernet-products.html

Drivers: https://www.intel.com/content/www/us/en/products/sku/184676/intel-ethernet-controller-i225v/downloads.html

Additionally, please note since this is an OEM system, we could only provide our best effort support, we recommended you contact MSI for additional driver or warranty support, as they have specialized knowledge necessary for optimal assistance with their system.

Regards,

Irwan_Intel

[AleksandrWawa]

I did Intel Generic driver (version 28.3) on newly installed windows 10 and newly installed windows server 2019 with the same negative results.

thank you for your assitans

[Irwan_Intel]

Hello AleksandrWawa,

Apologies if the steps are not effective for you. Have you contacted MSI support or attempted the same steps using MSI drivers?

Regards,

Irwan_Intel

[AleksandrWawa]

I just send my motherboard to MSI reseller

thank you

[Irwan_Intel]

Hello AleksandrWawa,

Thanks for the update, since you have reach out to MSI,I'll go ahead and close this thread.

If you need further help, please submit a new question as this thread will no longer be monitored.

Regards,

Irwan_Intel