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Intel I226-V - still experiencing problems

Master_Kidfisto
Beginner
10,210 Views

Hi,

 

I am one of the "lucky" ones to have bought an Asus ROG STRIX Z790-A GAMING WIFI D4 Mainboard with the intel controller.

Random disconnects is the name of the game, and I know that there are workarounds - but they are not working for me so i would like to start somewhere in order to bring this to order.

I currently have a driver version 2.1.4.2 from 3.10.23 from intel, not Asus.

Energy efficient Ethernet is off, speed and duplex was set to 2.5G - was working 2 months, and then couple of days ago problems started again. Now it is on Auto negotiation.

 

This is the driver site from the Asus:

https://rog.asus.com/motherboards/rog-strix/rog-strix-z790-a-gaming-wifi-d4-model/helpdesk_download/

 

What should I do next? This is really nerve wrecking.

 

Thank you!

 

 

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13 Replies
Meghak
Employee
10,166 Views

 

Hi Master_Kidfisto,

 

Thank you for posting on Intel Community.

 

We apologize for any inconvenience caused by this issue.

 

We might need additional information from you in order to do further analysis and let us know if you are able to provide below information:

 

Windows 11 build version:

Bios version:

Cable Modem:

Network Switch:

Internet connection speed: 1gb/2.5gb?

 

We await your response to assist you further.

 

Regards,

Megha K

 


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Master_Kidfisto
Beginner
10,077 Views

Hi Meghak,

Windows 11 build version: 22h2 (Build 22621.3007)

Bios version: 1402

Cable Modem: Arris Modem from local ISP

Network Switch: ? Dont have one.

Internet connection speed: 1gb/2.5gb? I think that the modem supports only 1GB so 1GB.

 

Name [00000013] Intel(R) Ethernet Controller I226-V
Adapter Type Ethernet 802.3
Product Type Intel(R) Ethernet Controller I226-V
Installed Yes
PNP Device ID PCI\VEN_8086&DEV_125C&SUBSYS_88671043&REV_06\C87F54FFFF03109400
Last Reset 1.2.2024. 8:56
Index 13
Service Name e2fnexpress
IP Address 192.168.0.9, fe80::d70c:e610:b0e9:9236
IP Subnet 255.255.255.0, 64
Default IP Gateway 192.168.0.1
DHCP Enabled No
DHCP Server Not Available
DHCP Lease Expires Not Available
DHCP Lease Obtained Not Available
MAC Address ‪C8:7F:54:03:10:94‬
Memory Address 0x86600000-0x866FFFFF
Memory Address 0x865FC000-0x865FFFFF
IRQ Channel IRQ 4294967201
IRQ Channel IRQ 4294967200
IRQ Channel IRQ 4294967199
IRQ Channel IRQ 4294967198
IRQ Channel IRQ 4294967197
Driver C:\WINDOWS\SYSTEM32\DRIVERSTORE\FILEREPOSITORY\E2FN.INF_AMD64_7207451D1E71D816\E2FN.SYS (2.1.4.2, 1,36 MB (1.426.544 bytes), 1.2.2024. 17:38)

 

I am more than happy to continue this in a ticket if you want.


BR

 

 

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Master_Kidfisto
Beginner
10,075 Views

Hi,

 

I have replied two days ago but my reply was not visible? Strange.

 

Windows 11 build version: 22H2 (22621.3007)

Bios version:

Cable Modem: Arris (From Local ISP)

Network Switch: dont have one.

Internet connection speed: 1gb/2.5gb? 1GB since the Arris Modem does not support anything more than 1GB.

 

OS Name Microsoft Windows 11 Pro
Version 10.0.22621 Build 22621
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name XXXX
System Manufacturer ASUS
System Model System Product Name
System Type x64-based PC
System SKU SKU
Processor 13th Gen Intel(R) Core(TM) i7-13700K, 3400 Mhz, 16 Core(s), 24 Logical Processor(s)
BIOS Version/Date American Megatrends Inc. 1402, 26.9.2023.
SMBIOS Version 3.5
Embedded Controller Version 255.255
BIOS Mode UEFI
BaseBoard Manufacturer ASUSTeK COMPUTER INC.
BaseBoard Product ROG STRIX Z790-A GAMING WIFI D4
BaseBoard Version Rev 1.xx
Platform Role Desktop
Secure Boot State Off
PCR7 Configuration Elevation Required to View
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "10.0.22621.2506"

 

Thanks

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Master_Kidfisto
Beginner
10,109 Views

Hi,

 

I have replied two days ago but my reply was not visible? Strange.

 

Windows 11 build version: 22H2 (22621.3007)

Bios version: 1402

Cable Modem: Arris (From Local ISP)

Network Switch: dont have one.

Internet connection speed: 1gb/2.5gb? 1GB since the Arris Modem does not support anything more than 1GB.

 

Thanks

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Meghak
Employee
10,088 Views

Hi Master_Kidfisto,

 

Thank you for confirming the details.

 

Please note we are currently reviewing the issue reported and will provide you with a solution as soon as possible.

 

Regards,

Megha K


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Master_Kidfisto
Beginner
10,018 Views

Still waiting?

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Meghak
Employee
10,004 Views

Hi Master_Kidfisto,

 

Thank you for posting on Intel community.

 

For the issue reported, in order to ensure optimal performance, we recommend to work with motherboard vendors to update NVM version to 2.22 and Windows 11 driver to 2.1.3.15 or Windows 10 driver to 1.1.4.42.

 

These updates have undergone extensive testing and have demonstrated stability.

 

After applying these updates, it is safe to manually enable "Energy Efficient Ethernet (EEE)" mode in the Windows driver.

 

Regards,

Megha K


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Master_Kidfisto
Beginner
9,930 Views

Thank you,

 

there are no updated drivers on the Asus website. Can Intel provide us with the updated driver? Pretty please?

 

BR

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Meghak
Employee
9,907 Views

Hi Master_Kidfisto,

 

Thank you for posting on Intel Community.

 

Please note we are currently reviewing your query and we will get back to you as soon as possible.

 

Regards,

Megha K


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Meghak
Employee
9,847 Views

 

Hi Master_Kidfisto,

 

Thank you for posting on Intel Community.

 

Please be informed since OEM design their product using Intel component, OEM driver might be optimized/customized for their product which means there are some differences between OEM driver and Intel Generic driver however both driver still can work.

 

We request to please contact the OEM for further help with the driver.

 

Regards,

Megha K


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Master_Kidfisto
Beginner
9,845 Views

Hi Megha,

 

just as a side note, since you wrote the same info to my topic - I have contacted Asus Germany and they dont have a clue that this is available. This is the answer from L1 tech:

 

Guten Tag, 

thank you for contacting us with your request.

We're sorry to hear that there's a problem with your ROG STRIX Z790-A GAMING WIFI D4 motherboard.

We are happy to support you in this.

To update Intel Ethernet Controller drivers, you could use the Intel Driver Utility:

>> Intel® Driver & Support Assistant

Our community has put together a few tips on the Ethernet controller drivers:

>> [DRIVERS] Intel Ethernet/WiFi/Bluetooth - Republic of Gamers Forum - 878985 (asus.com)

Could you send us a few error reports from Windows Event Viewer at internet disconnections? These could then be checked by our Level 2 experts. 

 

We are confident to work out a solution. 

 

So they did not offer an updated driver on their website, nor when asked.

 

BR

 

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Meghak
Employee
9,498 Views

Hi Master_Kidfisto,

 

Thank you for posting on Intel Community.

 

Please accept our sincere apologies for the delay in response.

 

We have reviewed the issue further with our internal team and please note you will need to get the NVM & driver update from the OEM.

 

The NVM (firmware) can only be obtained from the respective OEM as they will have certain customization that works with their product and hence we are unable to provide this from our end.

 

Hence we request to please contact OEM for further help.

 

Regards,

Megha K


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ITAdmin
Beginner
1,241 Views

Did you get your problem solved?

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