Intel I350-AM2 firmware development

[DUCUY]

Hello All and hopefully this posting is right place.

I'm development and Ethernet Adapter using I350-AM2, with port 0 for RJ45 and Port 1 for SFP.

but right now do not have any firmware support it. do you have any firmware for it or any guide to develop firmware for this purpose? and another question is can i disabled/enable Port 1 by any tools or config?

Thanks

Uy

[Simon-Intel]

Hi DUCUY,

Thank you for contacting Intel support.

To access the EEPROM access tool and the I350 datasheet, please visit the Intel Resource & Documentation Center: Intel Resource & Documentation Center. You will need to log in with an account that has an active CNDA with Intel.

If you do not have access to the RDC, please refer to the following link for instructions on how to apply for an Intel® Resource and Documentation Center (RDC) and/or Intel® Developer Zone (Intel® DevZone) account: How to Apply for Intel RDC/DevZone Account.

Additionally, we recommend opening an IPS case under the Ethernet product for further support. Please use the link below and select the "Intel Premier Support" option under the "Contact Us" section: Intel Premier Support.

If you have any further questions or need assistance, feel free to reach out.

Best regards,

Simon

Intel Customer Support Technician

[DUCUY]

Thanks Simon for reply,

I already signed CNDA and have RDC account to download datasheet and available firmware. but available firmware is not fit with my hardware design then i think i need to customize it. but can not find document os tool to development it. then i need to ask some help.

I already have Intel Premier Support applied and approved. but today i login to and see access denied.

what should i do now?

Thanks

Uy

[Simon-Intel]

Hi DUCUY,

Thank you for your prompt response.

I kindly request you to refer to the below article for article for issue accessing IPS portal:

https://www.intel.com/content/www/us/en/support/articles/000092496/programs.html

Best regards,

Simon

Intel Customer Support Technician

[DUCUY]

Hello Simon,

Thanks for quick response. but I still have problem when create new case in premiersupport.

When i create a new case, it require  me to create new Projects and then Products. but in the list i could not find any Ethernet products or I350-AM2. What should I do next?

Thanks

Uy

[Simon-Intel]

Hi DUCUY,

Thank you for your response.

Please allow me sometime while I check this internally. We will get back to you as soon as we have an update.

Best regards,

Simon

Intel Customer Support Technician

[Poojitha]

Hi DUCUY,

Thank you for your patience. We kindly request that you share a screenshot of the error that occurs while you are trying to log in.

This information will help us review the complete details and assist you further.

We appreciate your understanding!

Best regards,

Poojitha

Intel Customer Support Technician

[Simon-Intel]

Hi DUCUY,

Good Day!

This is the first follow-up regarding the issue you reported to us.

I wanted to inquire whether you had the opportunity to provide the details requested in my previous message.

Feel free to reply to this message, and we'll be more than happy to assist you further.

Regards,

Simon

Intel Customer Support Technician

[Simon-Intel]

Hi DUCUY,

Greetings for the day!

We would like to inform you that we are closing this request as no response has been received from our previous follow-ups. 

Please don't hesitate to ask any further questions in the future. Feel free to start a new conversation, as this thread will no longer be monitored.

Regards,

Simon

Intel Customer Support Technician