Intel NIC I219-LM: Wherever you look, there are problems with it

[phermi]

Hi,

A simple search and one can find so many posts of issues in so many environments that wonder why is still in use.

In our case, we are a Synology NAS fans and most of our customers are Dell customers. However, what I am going to describe here is not exclusive of Dell PCs.

BsODs are annoyingly happening too much with DPC Watchdog Violation errors and minidump analysis points ALWWAYS to NDIS or NTIO drivers.

PCs with this NICs can't be backed up suing Synology Active Backup for Business unless the receive and transmits buffers are increase 2x or even max out (4098) to avoid the machine from having multiple network disconnections at any time of the day, not just while being backed up.

PCs not using ABB, are BsODed too ... same problem.

Intel drivers are at version 29.0 while Dell PCs show 12.19.2.20 dated 11/3/2022 as up-to-date, latest one. We know better not to install Intel drivers over Dell ones .... just to avoid more issues.

How can a NIC be so problematic and be still in the market? Is there any known solution?

[Azeem_Intel]

Hi phermi,

Greeting for the Day!

Please allow us some time to review the details and we will get back with an update shortly.

Please do not hesitate in contact us, we are more than glad to assist you.

Best Regards,

Azeem_Intel.

[Azeem_Intel]

Hi phermi,

Greeting for the day!

Hope you are doing well, Could you please share a snapshot of the defective part with the serial number visible? Additionally, could you please let us know if this product was purchased separately or if it was shipped with an OEM.

Please do not hesitate in contact us, we are more than glad to assist you.

Best Regards,

Azeem_Intel.

[Azeem_Intel]

Hello phermi,

Hope you are doing well

We are following up to find out if you were able to find the information we provided. Please reply to confirm, so we can continue helping on a resolution. Looking forward to receiving your reply.

Please do not hesitate in contact us, we are more than glad to assist you.

Best Regards,

Azeem_Intel

[phermi]

This is an INTEGRATED NIC on a Dell equipment. No photo will be taken.

This product has flooded the Internet with issues. I hope you are not asking each of them for a photo.

[Azeem_Intel]

Hello phermi,

Hope you are doing well

I hope you are doing well. Thank you for providing the details. Since this NIC card was shipped with an OEM, we kindly request you to contact the Dell Team for further assistance

Note: If you purchased an OEM branded server or appliance, contact your OEM for a SW driver version that is compatible with your exact FW version. Using SW and FW versions that have not been validated to work together will affect performance, feature availability, and system stability

Please do not hesitate in contact us, we are more than glad to assist you.

Best Regards,

Azeem_Intel

[Azeem_Intel]

Hello phermi,

Hope you are doing well

I hope you are doing well. Thank you for providing the details. Since this NIC card was shipped with an OEM, we kindly request you to contact the Dell Team for further assistance

Note: If you purchased an OEM branded server or appliance, contact your OEM for a SW driver version that is compatible with your exact FW version. Using SW and FW versions that have not been validated to work together will affect performance, feature availability, and system stability

Please do not hesitate in contact us, we are more than glad to assist you.

Best Regards,

Azeem_Intel

[Azeem_Intel]

Hello phermi,

Hope you are doing well

We are following up to find out if you were able to find the information we provided. Please reply to confirm, so we can continue helping on a resolution. Looking forward to receiving your reply.

Please do not hesitate in contact us, we are more than glad to assist you.

Best Regards,

Azeem_Intel

[Azeem_Intel]

Hello phermi,

Hope you are doing well!

This is the second follow-up regarding the reported issue. We're eager to ensure a swift resolution and would appreciate any updates or additional information you can provide.

Please do not hesitate in contact us, we are more than glad to assist you.

Best Regards,

Azeem_Intel

[Azeem_Intel]

Hello phermi,

Hope you are doing well!

This is the third follow-up regarding the reported issue. We're committed to ensuring a swift resolution and would greatly appreciate any updates or additional information you can provide.

If we don't hear back from you soon, we'll assume the issue has been resolved and will proceed to close the case.

Please do not hesitate in contact us, we are more than glad to assist you.

Best Regards,

Azeem_Intel

Best Regards,

Azeem_Intel