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idata
Community Manager
1,361 Views

Intel NUC7i5BNH does not recognize wireless controller Ubuntu 14.04

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Hi,

I just bought a NUC7i5BNH. I installed Ubuntu 14.04. Everything good except that it does not recognize wireless.

Details:

1. On Ubuntu 14.04, after boot, the network applet shows: " No network devices available".

2. The NUC wireless module is (according to Intel Specs): DualBand Wireless AC-8265.

3. I went to Intel support page, downloaded the latest driver (iwlwifi-8265-22.ucode), placed in /lib/firmware, no luck.

4. it seems that the wired network is not recognized either. when I run "ifconfig" I get this:

lo Link encap:Local Loopback

inet addr:127.0.0.1 Mask:255.0.0.0

inet6 addr: ::1/128 Scope:Host

UP LOOPBACK RUNNING MTU:65536 Metric:1

RX packets:161 errors:0 dropped:0 overruns:0 frame:0

TX packets:161 errors:0 dropped:0 overruns:0 carrier:0

collisions:0 txqueuelen:1

RX bytes:11408 (11.4 KB) TX bytes:11408 (11.4 KB)

Please help! Any guidance will be very much appreciated.

Thanks,

Regards,

Mario Torrr

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Accepted Solutions
idata
Community Manager
132 Views

Hello mtorre,

 

 

As we understand, your system is not recognizing the Intel® Dual Band Wireless-AC 8265 in your NUC. Here are a few pointers that can help with this:

 

 

- The Intel® Wireless 8265 is supported since Linux Kernel version 4.6. Checking the information about Ubuntu 14.04 it uses an older kernel. You may try using a different OS, or a Linux distribution with a supported Kernel version.

 

 

- Check your BIOS and system configuration to make sure the Wireless and Wired network adapters are properly detected and enabled.

 

 

- Please keep in mind that Linux driver support is provided in the https://wireless.wiki.kernel.org/en/users/Drivers/iwlwifi Linux Community page. You can find more information about this topic in the following document: https://www.intel.com/content/www/us/en/support/network-and-i-o/wireless-networking/000005511.html Linux* Support for Intel® Wireless Adapters.

 

 

- For additional assistance with your NUC, including the Ethernet adapter, we advise you to https://www.intel.com/content/www/us/en/support/contact-support.html Contact Support, or through the /community/tech/nuc Intel® NUC Support Community.

 

 

Regards,

 

Jonathan B.

View solution in original post

3 Replies
idata
Community Manager
133 Views

Hello mtorre,

 

 

As we understand, your system is not recognizing the Intel® Dual Band Wireless-AC 8265 in your NUC. Here are a few pointers that can help with this:

 

 

- The Intel® Wireless 8265 is supported since Linux Kernel version 4.6. Checking the information about Ubuntu 14.04 it uses an older kernel. You may try using a different OS, or a Linux distribution with a supported Kernel version.

 

 

- Check your BIOS and system configuration to make sure the Wireless and Wired network adapters are properly detected and enabled.

 

 

- Please keep in mind that Linux driver support is provided in the https://wireless.wiki.kernel.org/en/users/Drivers/iwlwifi Linux Community page. You can find more information about this topic in the following document: https://www.intel.com/content/www/us/en/support/network-and-i-o/wireless-networking/000005511.html Linux* Support for Intel® Wireless Adapters.

 

 

- For additional assistance with your NUC, including the Ethernet adapter, we advise you to https://www.intel.com/content/www/us/en/support/contact-support.html Contact Support, or through the /community/tech/nuc Intel® NUC Support Community.

 

 

Regards,

 

Jonathan B.

View solution in original post

idata
Community Manager
132 Views

Jonathan,

Thank you for your support. It was very useful.

I updated the kernel to 4.6.0, and I found that such kernel supported the version 21 of the wifi driver.

I found that version in a repository, I placed it into /lib/firmware. Now the wifi is working.

Regards,

Mario

idata
Community Manager
132 Views

Hello mtorre,

 

 

We are glad to know that the issue was solved with our recommendations. Feel free to contact us if you have any additional questions.

 

 

Regards,

 

Jonathan B.