Intel Network Connections- Software Development Kit

[James_Yang_tw]

Hi

We want to design test and verification tool for Intel ethernet E823-C and Intel ethernet E830 in the lab, and future used in the factory .

I download Intel? Network Connections- 23.4 PV Software Development Kit (SDK Tools): RDC#348744 from below:

https://designintools.intel.com/intel-network-connections-tools.html

I have some questions as below for SDK. I have sent my questions to DesignInTools@intel.com, but got the answer not supported there.

Woulf you help where is the correct contact window to solve or forward my problems as below:

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We currentlu use Intel Network Connections Software Development Kit (Quartzville SDK) to test and verify in the lab, future used in the factory.
To test and verify Intel ethernet E823-C and Intel ethernet E830.

We have two questions to consult as below:

Q1. We use CudlTestTransmitAndReceive to test PHY loopback and MAC loopback, and use CUDL_DIAGNOSTIC_STATS to get stats.
We can get the result value from Stats->PacketsReceived, but Stats->TotalPacketsPerSecond or Stats->RxBitsPerSecond always gets value zero.

Would you help how do we the get the TotalPacketsPerSecond or RxBitsPerSecond with the tested result value?
Can provide the sample for this?

Q2. Can provide Quartzville SDK Diagnostic Tools SDK Programmers Manual and API Reference Manual?

Thanks

James Yang

[Meghak]

Hi James_Yang_tw,

Greetings for the day!

Thank you posting on Intel Community.

We request to please refer the below links which guides on how to get Support for Intel® Design-In Tools Store.

https://www.intel.com/content/www/us/en/support/articles/000088384/programs/resource-and-documentation-center.html#:~:text=Customer%20Service%20Telephone%3A%20916%2D356,Email%3A%20DesignIntools%40intel.com

https://designintools.intel.com/customer-service

Please let us know if the above links were helpful.

Thank you for using Intel products and services.

Best regards,

Megha K

Intel Customer Support Technician

[James_Yang_tw]

Hi

"I have sent my questions to DesignInTools@intel.com, but got the answer not supported there."

Would you help provide where is the correct place to contact the group?

We have posted the same question at the some links, but cannot get the right respond.

Support Request

Support Request

Support Request  , here can provide the picture for your information.

BR,

James

[Meghak]

Hi James_Yang_tw,

Greetings for the day!

This is the first follow-up regarding the issue with Software development kit you reported to us.

We wanted to inquire whether you had the opportunity to review the plan of action (POA) we provided.

We await your response to assist you further.

Thank you for using Intel products and services.

Best regards,

Megha K

Intel Customer Support Technician

[Meghak]

Hi James_Yang_tw,

Greetings for the day!

This is the second follow-up regarding the reported issue.

We're eager to ensure a swift resolution and would appreciate any updates or additional information you can provide.

We await your response to assist you further.

Thank you for using Intel products and services.

Best regards,

Megha K

Intel Customer Support Technician

[Ragulan_Intel]

Hello James_Yang_tw,

Good day to you!

Thank you for the feedback.

We are sorry for any inconvenience this may have caused. Regarding your first question, as mentioned in the previous case, please open an IPS case at IPS Support. Follow the steps below to register:

1. Create your My Intel Account by going to the Sign-in page.
2. Click Register now for a Premier account.
3. Enter or confirm your personal information.
4. Select a password and complete the enrollment questions section.
5. Agree to the Terms and Conditions and click Submit.

NOTE: Your account request will need to be validated and is subject to approval. An e-mail notification will be sent to you if the account has been approved. Therefore, the Intel Premier Support button will be visible in the My Intel Dashboard under the My Support section.

After registering, you will be able to open a case on Intel® Premier Support (IPS). Your request will then be handled by one of our engineers as soon as possible.

Now for your second concern, you can navigate to the below link to obtain the latest SDK tool and Programmers Reference:

1. Intel® Network Connections 29.5 PV Software Development Kit, SDK Tool: https://cdrdv2.intel.com/v1/dl/getContent/348744?explicitVersion=true
2. Intel® Ethernet Connection E82X Programmers Reference Manual: https://cdrdv2.intel.com/v1/dl/getContent/739849?explicitVersion=true

Thank You & Best Regards,

Ragulan_Intel

[Ragulan_Intel]

Hello James_Yang_tw,

Good day to you!

Kindly note that as we have not received any response from our previous follow-ups, we will be closing this request. 

You may receive an invitation to take a survey in a few days. We value your feedback and look forward to hearing about your support experience.

Thank You & Best Regards,

Ragulan_Intel