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Beginner
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Intel(R) Ethernet Connection (11) I219-V Unable to install intel network connections software

英特爾(R)以太網連接(11)I219-V無法安裝英特爾網絡連接軟件2.5.1.1

板載219-V是ASUS ROG MAXIMUS XII HERO(WI-FI) 

 

硬件識別碼:
PCI \ VEN_8086&DEV_0D4D&SUBSYS_86721043&REV_00
PCI \ VEN_8086&DEV_0D4D&SUBSYS_86721043
PCI \ VEN_8086&DEV_0D4D&CC_020000
PCI \ VEN_8086&DEV_0D4D&CC_0200

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58 Replies
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Moderator
1,191 Views

Hi HSM,

Thank you for posting in our Intel® Ethernet Communities forum.

We would like to get more context about your issue before we start assisting you.

To start, we need to get the configuration of your system. Please download an run our Intel® System Support Utility software from this link, https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-.

Please save the logs to a text file, and reply to this thread with the file attached.

Looking forward to your reply. Should we not get your reply, we will follow up with you after 3 business days.

 Best Regards,

Alfred S

Intel® Customer Support


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Beginner
1,186 Views

intel ssu log file Attached file.

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Moderator
1,170 Views

Hi HSM,

Thank you for those logs.

We would appreciate it if you will provide us a screenshot of the actual error when you install drivers.

Looking forward to your reply. Should we not get your reply, we will follow up after 3 business days.


Best Regards,

Alfred S

Intel® Customer Support


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Beginner
1,166 Views

Screenshot of the installation process as attached,

Last appeared without any intel interface card

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Moderator
1,157 Views

Hi HSM,

Thank you for your cooperation in sharing those screenshots.

At the moment, what is the current status of the ethernet adapter in device manager?

Have you already tried installing the drivers provided by your motherboard manufacturer?

Looking forward to your reply. Should we not get your reply, we will follow up after three business days.

Best Regards,

Alfred S

Intel Customer Support



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Beginner
1,154 Views

The 219-v state is the normal operation of the device.
Yes, I installed the driver from the motherboard manufacturer.
But I also tried not to install the motherboard manufacturer driver,
Change to install Intel network connection software 25.1.1,
Display No Intel interface card found.

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Moderator
1,144 Views

 Hi HSM,

Thank you for your reply.

So when you installed the driver from your manufacturer, did you experience any issues?

When we checked the logs that you have provided. You actually have the latest driver for your Intel® I219-v ethernet adapter. It is either Windows updated it for you, and that is the reason why you are getting the error message or it could be already installed that is why it is giving that error message.

May we know why you are trying to update the driver? Is this to rectify some kind of issue that you are experiencing?

Please let us know. Should we not hear from you, we will check back after 3 business days.

Best Regards,

Alfred S

Intel Customer Support  


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Beginner
1,137 Views

Manufacturer driver Not included Intel ProSet Adapter Configuration Utility .

I am used to installing the driver version provided by Intel website directly.

 

The driver provided by the manufacturer is not installed ,  

install Intel network connection software 25.1.1 ,

Half of the installation will prompt that the driver cannot be installed. There is no Intel interface card on this computer.

However, Intel Network Connection Software 25.1.1 does install the driver, but it still lacks the "Intel ProSet Adapter Configuration Utility".

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Moderator
1,114 Views

Hi HSM,

Thank you for your response.

Please allow us some time to look into this.

We will provide you with an update no later than 3 business days from now.

We may ask for additional information.

Best Regards,

Alfred S

Intel Customer Support


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Moderator
1,104 Views

Hi HSM,

We are currently on the initial phases of our investigation of your concern.

While we are doing this, we found the need to know which driver version from our website, were you able to install correctly. Was it version 25.0 or earlier?

Looking forward to your answer, as we need to it for our investigation. Should we not hear from you, we will check back after 3 business days.

Best Regards,

Alfred S

Intel Customer Support


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Beginner
1,097 Views

I downloaded and used Intel® Ethernet Adapter Complete Driver Pack Version: 25.1.1 (Latest) Date: 6/15/2020

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Moderator
1,083 Views

Hi HSM,

Thank you for the reply.

However, that is the driver version that you are having problems with and where you are getting the error message.

We are asking what was the last driver version that you installed, that is working and does not have an error message?

We look forward to your reply.

 Best Regards,

Alfred S

Intel Customer Support


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Beginner
1,080 Views

The order of the problems I encountered during installation is "1.png" to "2.png" to "3.png"

"3.png" Although he jumped out and couldn't find any intel interface card, the driver is still installed in the computer.

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Novice
1,067 Views

Hi, AlfredoS_Intel,

Have the same problem, trying to install 25.1.1, 25.0, 24.5 drivers - same error.

 

 

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Moderator
1,044 Views

Hi HSM and richard52,

Thank you for the information that you have shared.

Please allow us some time to check on this matter.

We will get back to you no later than 5 business days from now.

Best Regards,

Alfred S

Intel Customer Support  


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Highlighted
Moderator
948 Views

Hi Hsm,

Thank you for waiting for our update.

While we were checking, these questions came into mind which will help us find a recommendation for your issue. Please answer the following questions:

1.      May we know if you have already tried using your motherboard manufacturer’s driver? If yes, are you experiencing issues with that driver and that led you to use our generic drivers?

2.      May we know why you want to use our generic drivers?

We look forward to your reply. Should we not get your reply, we will follow up after three business days.



Best Regards,

Alfred S

Intel® Customer Support 


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Highlighted
Moderator
948 Views

Hi Hsm,

Thank you for waiting for our update.

While we were checking, these questions came into mind which will help us find a recommendation for your issue. Please answer the following questions:

1.      May we know if you have already tried using your motherboard manufacturer’s driver? If yes, are you experiencing issues with that driver and that led you to use our generic drivers?

2.      May we know why you want to use our generic drivers?

We look forward to your reply. Should we not get your reply, we will follow up after three business days.



Best Regards,

Alfred S

Intel® Customer Support 


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Beginner
946 Views

1.The manufacturer's driver has not encountered problems in use.

 

2.Generally, the updated version of the manufacturer's driver is slow.
Accustomed to the direct installation of the driver provided by the Intel website.

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Novice
934 Views

Hi, AlfredoS_Intel

1. I have already tried using motherboard manufacturer’s driver and it works, but manufacturer's driver doesn't support of ProADMIN tool, and doesn't support for Team and VLAN configuration.

2. I need support for Team and VLAN configuration.

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