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CalebT
Beginner
2,718 Views

Intel(R) Ethernet Connection (7) I219-V

Completed a brand new build with the ASUS TUF Z390-Plus Gaming(WI-FI) MOBO, including the integrated Intel(R) Ethernet Connection (7) 1219-V (12.18.8.9). I have been unable to connect via Ethernet, however WI-FI works phenomenally. In DevMgr the Device Status is: 

This device cannot start. (Code 10)

{Operation Failed}
The requested operation was unsuccessful.

The most recent event is:

Device PCI\VEN_8086&DEV_15BC&SUBSYS_86721043&REV_10\3&11583659&0&FE had a problem starting.

Driver Name: oem57.inf
Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}
Service: e1dexpress
Lower Filters:
Upper Filters:
Problem: 0xA
Problem Status: 0xC0000001

I am running Windows 10 Home Version 1909. 

I have uninstalled the adapter, updated drivers, reflashed BIOS, reset the CMOS battery. It appears enabled in DevMgr but Proset says that the adapter is disabled. The connection doesn't appear in my network connections under adapter settings. Since the issue has existed since the birth of the build, there's no system restore point. 

 

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4 Replies
Michael_L_Intel2
Moderator
2,448 Views

Hello CalebT,


Thank you for posting in Intel Ethernet Communities. 


First of all, we apologize for the delay in our response.

We are now done with the system upgrade and we are glad to continue assisting you.


Can you try installing Intel's generic driver and check if there will be changes:

https://downloadcenter.intel.com/download/25016/Intel-Network-Adapter-Driver-for-Windows-10?product=...



If you have questions, please let us know. In case we do not hear from you, we will make a follow up after 3 workings days. Thank you.


Best regards,

Michael L.

Intel Customer Support Technicians


Michael_L_Intel2
Moderator
2,426 Views

Hello CalebT,


I just want to check if you tried our last recommendation.


If you have questions, please let us know. In case we do not hear from you, we will make a follow up after 3 workings days. Thank you.


Best regards,

Michael L.

Intel Customer Support Technicians


Michael_L_Intel2
Moderator
2,389 Views

Hello CalebT,


I am just sending another follow up on the information that I requested. 

Since we have not heard back from you, I need to close this inquiry. 


If you need further assistance, please post a new question. 


Thank you.


Best regards,

Michael L.

Intel Customer Support Technicians


Hugowe
Beginner
2,270 Views

Did you get a solution to this? As I have the same issue because of a BIOS flash. 

 

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