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Hello GBenn10,
Thank you for posting in Intel Ethernet Communities.
I am sorry to hear that. Let me gather more details for me to further assist you.
- Is it working fine before?
- When did you purchase the card?
- When you tried to update the NVM, was it successful?
If you have questions, please let us know. In case we do not hear from you, we will make a follow up after 3 workings days. Thank you.
Best regards,
Michael L.
Intel Customer Support Technicians
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Hello GBenn10,
Thank you for the update. However, I did not understand the answer on my 3rd question. Were you able update the NVM firmware of the card?
By the way, are you using on-board network card? If yes, can you provide the model of your system or your board?
If you have questions, please let us know. In case we do not hear from you, we will make a follow up after 3 workings days. Thank you.
Best regards,
Michael L.
Intel Customer Support Technicians
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Hello GBenn10,
I just want to make a follow up on the information that we requested.
If you have questions, please let us know. In case we do not hear from you, we will make a follow up after 3 workings days. Thank you.
Best regards,
Michael L.
Intel Customer Support Technicians
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Hello,
I am having the exact same issue, would you share how you resolved it.
Thank you.

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