Intel(R) Ethernet Converged Network Adapter X710 - SR-IOV Error: Degraded (SR-IOV not operational)

[eduardodamas]

We have a DELL R410 server, and we purchased the "Intel(R) Ethernet Converged Network Adapter X710."

On this server, we installed Windows Server 2022 with the Hyper-V role and enabled the SR-IOV option. Initially, it worked perfectly for several months; however, we have recently noticed that the SR-IOV status is showing as "Degraded (SR-IOV not operational)."

First, we opened a ticket with Microsoft, where they conducted an analysis and informed us that the issue is with the network adapter. Our driver version is 1.18.367.0.
Does anyone have any ideas?

[pujeeth]

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[pujeeth]

Hello eduardodamas,

Greetings!

Thank you for posting in the Intel Community. We sincerely apologize for the delay in our response. We have received your concern and would like to assure you that assisting you is our top priority.

Could you kindly let us know if the issue has been resolved, or if you require further assistance from us? Your prompt response will greatly help us in diagnosing and resolving the issue as quickly as possible.

We appreciate your patience and understanding, and we look forward to hearing from you soon.

Regards

Pujeeth_Intel

[pujeeth]

Hello eduardodamas,

Thank you for contacting Intel.

This is the first follow-up regarding the issue you reported to us.

We wanted to inquire whether you had the opportunity to review the plan of action (POA) we provided.

Feel free to reply to this email, and we'll be more than happy to assist you further.

Regards,

Pujeeth

Intel Customer Support Technician

[pujeeth]

Hello eduardodamas,

Greetings!

We will proceed to close this case. If you find that you still required assistance, we kindly request you to respond to the case. This will allow us to either reopen the current case or initiate a new one.

Regards

Pujeeth_Intel