Intel X550-T1 not being recognized

[Balake]

When I plugged my Intel X550-T1 NIC to my PC on a X4 slot, Windows doesnt recognize it. I've checked device manager and it doesnt show up. I checked in the back to see any status lights and I see that there is a very faint green light. So I moved it to a different PCIe port to check if it was the issue, but still no avail. Then I had to verify if I was having PCIe port issues, so I plugged in a LSI HBA and it worked perfectly.

Then I thought that It was just incompatible with my Intel B460 board, So I moved it to another PC (i5 6400, asrock H270 Pro4) tried it on windows and still no avail, checked in the back to see the status lights and saw no light/activity on the card.

I booted up OPNsense on the same H270 motherboard and tried dmesg and saw no log on the intel PCIe NIC.

Finally, I tried Linux Mint. Dmesg didnt show anything about the X550 and lspci doesnt show the NIC either. I'm all out of options to try to get it to show up.

[Vik3]

Hello Balake,

Thank you for posting in the Intel Community. We sincerely apologize for the delay in our response. We have received your concern and would like to assure you that assisting you is our top priority.

Could you kindly let us know if the issue has been resolved, or if you require further assistance from us? Your prompt response will greatly help us in diagnosing and resolving the issue as quickly as possible.

We appreciate your patience and understanding, and we look forward to hearing from you soon.

Best regards,  

Vikas

Intel Customer Support Technician

[Vik3]

Hello Balake,

Thank you for posting in the Intel Community.

This is the follow-up regarding the issue you reported to us.

We request to please let us know if the issue has been resolved, or if you require further assistance from us?

We await your response to assist you further.

Thank you for using Intel products and services.

Best regards,  

Vikas  

Intel Customer Support Technician

[Subhashish]

Hello Balake,

Greetings !!

We have not heard back from you. We hope your issue is resolved. Should you require any further assistance, please write back to us. As of now we are proceeding to close this case.

Thank you.

Regards,

Subhashish_Intel.

[Balake]

My issue has not been resolved. I believe that the NIC is dead.