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SHart6
Beginner
1,130 Views

Intel X710 DA2 NVM - Update not available

When starting on both FreeBSD and Linux the latest driver complains that the NVM should be updated.

As there's no FreeBSD NVM update utility available I got the machine temporarily booted into Linux however the updater reports:

"Update not available"

The log from an inventory run identifies the card as a dual port X710:

[02:00:00]: Intel(R) Ethernet Converged Network Adapter X710

LAN MAC: 3CFDFE007460

Alt MAC: 000000000000

SAN MAC: 3CFDFE007461

EEPROM: ETrackId: 80001867, Checksum valid

VPD: Size: 152

Flash: Size: 8388608, CIVD: 16.5.10

Vendor: 8086 Device: 1572 Subvendor: 8086 Subdevice: 6 Revision: 1

Type: PXE, Version: 1.0.10, Checksum: Not Relevant

Type: ISCSI, Version: 3.0.44, Checksum: Not Relevant

Type: ISCSI_SETUP, Version: 3.0.44, Checksum: Not Relevant

Type: EFI_X64, Version: 1.1.33, Checksum: None

Type: CLP_LOADER, Version: 3.0.30, Checksum: Valid

Type: IMAGE_SHARED_40G, Version: 1.0.7, Checksum: Not Relevant

Looking in nvmupdate.cfg the device matches the XL710 but there's no match for EEPID which I believe corresponds to the EEPROM: EtrackID of 80001867.

So the question is where do I get the right NVM update from?

./nvmupdate64e -l update.log

Intel(R) Ethernet NVM Update Tool

NVMUpdate version 1.25.20.12

Copyright (C) 2013 - 2015 Intel Corporation.

WARNING: TO AVOID DAMAGE TO YOUR DEVICE, DO NOT EXIT OR REBOOT OR POWER OFF THE SYSTEM DURING THIS UPDATE

Inventory in progress. Please wait [*-........]

Num Description Device-Id B:D Adapter Status

=== ====================================== ========= ===== ====================

01) Intel(R) Ethernet Converged Network Ad 8086-1572 02:00 Update not available

02) Intel(R) 82574L Gigabit Network Connec 8086-10D3 03:00 Not supported

03) Intel(R) 82574L Gigabit Network Connec 8086-10D3 04:00 Not supported

Tool execution completed with the following status: All operations completed successfully

Press any key to exit.

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3 Replies
SYeo3
Valued Contributor I
89 Views

Hi smh1,

Thank you for contacting Intel. We would like to request for your adapter's details to check if you have the latest firmware version.

Run ethtool -i and post the results here.

Sincerely,

Sandy

SHart6
Beginner
89 Views

ethtool -i enp2s0f0

driver: i40e

version: 1.3.47

firmware-version: 4.41 0x80001867 16.5.10

expansion-rom-version:

bus-info: 0000:02:00.0

supports-statistics: yes

supports-test: yes

supports-eeprom-access: yes

supports-register-dump: yes

supports-priv-flags: yes

SHart6
Beginner
89 Views

Thanks to Intel support guys, we're identified the issue, the supplier shipped Dell SKU versions of the card which is not supported by the generic update tool.

We'll be returning the cards to the supplier obtain genuine Intel retail parts.

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