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NBlac3
Beginner
328 Views

Intel X710-T4 - can't install drivers on Win10 32-bit

I have installed the X710-T4 into my Dell Optiplex 780 running Windows 10 32-bit. I see the 4 'Ethernet Controller' in Device Manager, but every attempt to update the driver fails.

 

I have tried the following drivers:

- NVM Update Utility v6.80

- NVM Update Utility v7.0

(https://downloadcenter.intel.com/download/28843/Non-Volatile-Memory-NVM-Update-Utility-for-Intel-Eth...)

 

- Intel Ethernet Adapter Complete Driver pack v23.5.2

- Intel Ethernet Adapter Complete Driver pack v24.0

- Intel Ethernet Adapter Complete Driver pack v24.1

(https://downloadcenter.intel.com/download/22283/Intel-Ethernet-Adapter-Complete-Driver-Pack)

 

The NVM Update Utilities, despite being "OS Independent", do not appear to run on 32-bit systems. And as I said, Windows cannot seem to locate a suitable driver in the unzipped archive (no idea if it should be able to or not, I work in Engineering, not IT).

 

As for the Complete Driver Pack, it will run, but fails to locate the adapter. I get the error message "Cannot install drivers. No Intel(R) Adapters are present in this computer." Again, I can see the adapter in Device Manager.

 

Any guidance is greatly appreciated. Am I using the correct driver? Is this NIC even compatible with this OS?

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3 Replies
CrisselleF_C_Intel
Moderator
51 Views

Hello NBlac3,

 

Thank you for posting in Intel Ethernet Communities. 

 

Please be informed that Windows 10 is not supported OS for X710-T4. You may refer to the link below for the list of supported OS for Intel® Ethernet Converged Network Adapter X710 Series:

https://www.intel.com/content/www/us/en/support/articles/000007534/network-and-i-o/ethernet-products...

 

You may also visit this link for Supported Operating Systems for Retail Intel® Ethernet Adapters

https://www.intel.com/content/www/us/en/support/articles/000025890/network-and-i-o/ethernet-products...

 

We'd also like to let you know that the NVM Update package is not the driver but it is for the firmware update of the network card. 

https://downloadcenter.intel.com/download/25790/Non-Volatile-Memory-NVM-Update-Utility-for-Intel-Eth...

 

We hope that the above information address your query.

 

Please let us know if you have additional questions and clarification on this matter. 

 

Looking forward to hear from you.

 

Best regards,

Crisselle C

Intel Customer Support

A Contingent Worker at Intel

CrisselleF_C_Intel
Moderator
51 Views

Hello NBlac3,

 

We'd like to check if the information above was able to address your query. Let us know if you have additional questions on this matter.

 

Looking forward to your reply.

 

Best regards,

Crisselle C

Intel Customer Support

A Contingent Worker at Intel

CrisselleF_C_Intel
Moderator
51 Views

Hello NBlac3,

 

Please be informed that we will now close this inquiry since we haven't receive any response on our previous follow up. If you have any other concern or additional questions, kindly post a new question.

 

Best regards,

Crisselle C

Intel Customer Support

A Contingent Worker at Intel