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idata
Community Manager
3,548 Views

Intel X710 (X710DA4) link Down

Hi!

Needed help!

I have the adapter X710DA4 and X710DA2, and using LR SFP Modules Intel DUAL RATE 1G/10G SFP+ LR (bailed) FTLX1471D3BCV-IT.

There is a problem for inclusion in Juniper switch, link is down 1GB mode between devices.

Try to off auto-negotiation or/and change speed to 1000 get:

@ubuntu:~$ sudo ethtool -s p2p1 autoneg off speed 1000 duplex full

Cannot get current device settings: No such device

not setting speed

not setting duplex

not setting autoneg

@ubuntu:~$ sudo ethtool -i p2p1

driver information:

driver: i40e

version: 1.5.16

firmware-version: 4.42 0x80001921 0.0.0

bus-info: 0000:0a:00.0

supports-statistics: yes

supports-test: yes

supports-eeprom-access: yes

supports-register-dump: yes

supports-priv-flags: yes

It is in the case of a loop between the interfaces on the X710:

@ubuntu:~$ sudo ethtool p2p1

Supported ports: [ FIBRE ]

Supported link modes: 1000baseT/Full

10000baseT/Full

Supported pause frame use: Symmetric

Supports auto-negotiation: No

Advertised link modes: 10000baseT/Full

Advertised pause frame use: No

Advertised auto-negotiation: No

Speed: 10000Mb/s

Duplex: Full

Port: FIBRE

PHYAD: 0

Transceiver: external

Auto-negotiation: off

Supports Wake-on: d

Wake-on: d

Current message level: 0x0000000f (15)

drv probe link timer

Link detected: yes

Need a solution what to do to make the link between the X710 and Juniper stood up to the work, if possible.

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5 Replies
idata
Community Manager
822 Views

Hi Konstantin_1975,

 

 

Thank you for the post. I am thinking it might be the module used that is causing the link down.

 

 

The supported SFP LR module for Intel X710 is E10GSFPLR, please refer to the URL below:

 

http://www.intel.com/content/www/us/en/support/network-and-i-o/ethernet-products/000007045.html

 

 

The Intel DUAL RATE 1G/10G SFP+ LR (bailed) FTLX1471D3BCV-IT module you have is applicable for X520 series network adapter. http://www.intel.com/content/www/us/en/support/network-and-i-o/ethernet-products/000005688.html

 

 

Also, will you encounter the same issue if using other switch?

 

 

Thanks,

 

wb

 

idata
Community Manager
822 Views

Hi

I have a document which says that X710 support these SFP part number FTLX1471D3BCV-IT

https://downloadmirror.intel.com/24771/eng/readme.txt https://downloadmirror.intel.com/24771/eng/readme.txt

It's E10GSFPLR product number or part number?

if you click on the link in the column name Intel® Ethernet SFP LR Optics

http://www.intel.com/content/www/us/en/support/network-and-i-o/ethernet-products/000007045.html Compatible SFP+ Modules, SFP Modules, and Cables for Intel® Ethernet...

then open document:

Intel® Ethernet SFP+ Optics

SR and LR Optics for the Intel® Ethernet Server Adapter X520 Family

http://www.intel.com/content/dam/doc/product-brief/ethernet-sfp-optics-brief.pdf http://www.intel.com/content/dam/doc/product-brief/ethernet-sfp-optics-brief.pdf

Question, X710 should support SFP modules part number FTLX1471D3BCV-IT intended for X520 series?

With the switches of other manufacturers, the connection is not tested

idata
Community Manager
822 Views

Hi Konstantin_1975,

 

 

Thank you for the clarification. My apologies for the confusion as this fiber module also can be used on X710. I will further check for this.

 

 

rgds

 

wb

 

idata
Community Manager
822 Views

I found more information on the problem using command

@ubuntu:~$ sudo lshw

*-network:0 description: Ethernet interface product: Ethernet 10G 2P X710 Adapter vendor: Intel Corporation physical id: 0 bus info: pci@0000:0a:00.0 logical name: p2p1 version: 01 serial: 3c:fd:fe:9d:40:38 capacity: 1Gbit/s width: 64 bits clock: 33MHz capabilities: pm msi msix pciexpress vpd bus_master cap_list rom ethernet physical fibre 1000bt-fd configuration: autonegotiation=off broadcast=yes driver=i40e driverversion=1.5.16 duplex=full firmware=5.04 0x800024cd 0.0.0 latency=0 link=yes multicast=yes port=fibre resources: irq:43 memory:f1000000-f17fffff memory:f0ff0000-f0ff7fff memory:df000000-df07ffff memory:ee800000-ee9fffff memory:edf00000-edf7ffff *-network:1 DISABLED description: Ethernet interface product: Ethernet 10G 2P X710 Adapter vendor: Intel Corporation physical id: 0.1 bus info: pci@0000:0a:00.1 logical name: p2p2 version: 01 serial: 3c:fd:fe:9d:40:39 capacity: 1Gbit/s width: 64 bits clock: 33MHz capabilities: pm msi msix pciexpress vpd bus_master cap_list rom ethernet physical 1000bt-fd autonegotiation configuration: autonegotiation=off broadcast=yes driver=i40e driverversion=1.5.16 firmware=5.04 0x800024cd 0.0.0 latency=0 link=no multicast=yes resources: irq:43 memory:f0000000-f07fffff memory:efff0000-efff7fff memory:df080000-df0fffff memory:eea00000-eebfffff memory:eee00000-eee7ffff

In the settings shows that autonegotiation=off.

When I try to enable autonegotiation

@ubuntu:~$ sudo ethtool -s p2p1 autoneg on

we have the answer:

Cannot set new settings: Invalid argument

not setting autoneg

And dmesg gives a message

[2939524.031187] i40e 0000:0a:00.0 p2p1: Autoneg not supported on this phy

Is it possible to enable auto-negotiation? and why is he not supported the PHY?

idata
Community Manager
822 Views

Hi Konstantin_1975,

 

 

Thank you for the additional information provided. Please try the following:

 

 

1)Update the driver first, please obtain the driver from below URL

 

https://sourceforge.net/projects/e1000/files/i40e%20stable/

 

 

2) After the driver update, perform a firmware upgrade

 

 

https://downloadcenter.intel.com/download/25791/NVM-Update-Utility-for-Intel-Ethernet-Adapters-Linux...

 

 

 

Do let me know the result. Thanks.

 

 

rgds,

 

wb

 

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