Intel X710 error, What is the error? 'section_type: PCIe error'

[Anonymous]

Hi.

While operating the x86 server, the following log occurred. There is no problem with network transactions, but you have to figure out the logs.
Can you tell us the cause of the error log that occurred?

Feb  1 13:21:19 nlexus14 kernel: {1}[Hardware Error]: Hardware error from APEI Generic Hardware Error Source: 0
Feb  1 13:21:19 nlexus14 kernel: {1}[Hardware Error]: It has been corrected by h/w and requires no further action
Feb  1 13:21:19 nlexus14 kernel: {1}[Hardware Error]: event severity: corrected
Feb  1 13:21:19 nlexus14 kernel: {1}[Hardware Error]:  Error 0, type: corrected
Feb  1 13:21:19 nlexus14 kernel: {1}[Hardware Error]:   section_type: PCIe error
Feb  1 13:21:19 nlexus14 kernel: {1}[Hardware Error]:   port_type: 0, PCIe end point
Feb  1 13:21:19 nlexus14 kernel: {1}[Hardware Error]:   version: 3.0
Feb  1 13:21:19 nlexus14 kernel: {1}[Hardware Error]:   command: 0x0546, status: 0x0010
Feb  1 13:21:19 nlexus14 kernel: {1}[Hardware Error]:   device_id: 0000:d8:00.0
Feb  1 13:21:19 nlexus14 kernel: {1}[Hardware Error]:   slot: 0
Feb  1 13:21:19 nlexus14 kernel: {1}[Hardware Error]:   secondary_bus: 0x00
Feb  1 13:21:19 nlexus14 kernel: {1}[Hardware Error]:   vendor_id: 0x8086, device_id: 0x1572
Feb  1 13:21:19 nlexus14 kernel: {1}[Hardware Error]:   class_code: 000002
Feb  1 13:21:19 nlexus14 kernel: {1}[Hardware Error]:  Error 1, type: corrected
Feb  1 13:21:19 nlexus14 kernel: {1}[Hardware Error]:   section_type: PCIe error
Feb  1 13:21:19 nlexus14 kernel: {1}[Hardware Error]:   port_type: 0, PCIe end point
Feb  1 13:21:19 nlexus14 kernel: {1}[Hardware Error]:   version: 3.0
Feb  1 13:21:19 nlexus14 kernel: {1}[Hardware Error]:   command: 0x0546, status: 0x0010
Feb  1 13:21:19 nlexus14 kernel: {1}[Hardware Error]:   device_id: 0000:d8:00.1
Feb  1 13:21:19 nlexus14 kernel: {1}[Hardware Error]:   slot: 0
Feb  1 13:21:19 nlexus14 kernel: {1}[Hardware Error]:   secondary_bus: 0x00
Feb  1 13:21:19 nlexus14 kernel: {1}[Hardware Error]:   vendor_id: 0x8086, device_id: 0x1572
Feb  1 13:21:19 nlexus14 kernel: {1}[Hardware Error]:   class_code: 000002

[AlfredoS_Intel]

Hi Kim,

Greetings from Intel Customer Support!

We are sorry to hear about the issue that you are experiencing with your network adapter.

To better assist you, we need to get some logs from your system. It will tell us the different driver version and components installed on your system. Please download and run our Intel® System Support Utility from this page depending on the Operating system installed on the system, https://downloadcenter.intel.com/product/91600/Intel-System-Support-Utility.

After running it, you will be given an option to save the logs to a text file, please do so and attach the file on your reply.

Aside from this, please allow us to ask some questions to get more context on the issue:

1. Were you getting this error before?

2. Is your system exhibiting any problems?

3. How were you able to trace the errors to the ethernet adapter?

4. Have you done any troubleshooting before you created the thread to ask for assistance?

5. If these errors are non-existent before, do you remember any changes that could have started the issue?

We look forward to hearing from you. Should we not hear from you, we will follow up after 3 business days.

Best Regards,

Alfred S

Intel® Customer Support

[RedRidePirate]

By scrolling the problem found, your answer thank you!!

[AlfredoS_Intel]

Hi Kim,

We are just following up.

It looks like you need more time to provide the information that we asked.

We will follow up again after 3 business days. Should we not hear from you, our system may automatically close the thread.

Best Regards,

Alfred S

Intel Customer Support

[AlfredoS_Intel]

Hi Kim, 

We need to close this thread since we have not gotten a response from you: maybe because you are busy or preoccupied at the moment. We know that this is important for you to get it resolved and it is also equally important for us to give you the right solution; as much as we would like to assist you, we need to close it to attend to other customers. We hope for your consideration and understanding on this one.

If you need any additional information, please submit a new question as this thread will no longer being monitored.

Thank you for contacting Intel® and have a great week!

Best Regards,

Alfred S

Intel® Customer Support