Intel driver and support assistant - scanning

[IGowe]

This software is really helpfully for me at work as manage a few laptops, but lately I find all it does is scan. It has told me there are two updates available, but it just scans when you install. I have uninstalled and reinstalled. I have windows 10 version 1809.

[Mike_Intel]

Hello IGowe,

Thank you for posting in Intel Ethernet Communities. 

I am sorry to hear that. Have tried to check if the tool is working today?

If you are still having the same issue, please try the following steps.

1. Try to reboot your system.
2. Try to clear cache.
3. Try to close other browser and scan the drivers again.
4. Try a different connection or check your firewall settings.

If you are still having the issue, please update us.

Best regards,

Michael L.

Intel Customer Support

Under Contract to Intel Corporation

[Mike_Intel]

Hello IGowe,

I am just checking if you tried our recommendations. Please update us for us to further investigate this issue.

If you are still having the issue, please update us.

Best regards,

Michael L.

Intel Customer Support

Under Contract to Intel Corporation

[Mike_Intel]

Hello IGowe,

I just want to check if you tried our last recommendations.

If you are still having the issue, please update us.

Best regards,

Michael L.

Intel Customer Support

Under Contract to Intel Corporation