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Intel ethernet controller X550 stop working after update to 4.1.252.0 driver version

The_Architect
Beginner
1,076 Views

My system has:

OS Name Microsoft Windows 10 Pro
Version 10.0.19045 Build 19045
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name DESKTOP-VTILAOM
System Manufacturer Gigabyte Technology Co., Ltd.
System Model TRX40 AORUS XTREME
System Type x64-based PC
System SKU Default string
Processor AMD Ryzen Threadripper 3970X 32-Core Processor, 3700 Mhz, 32 Core(s), 64 Logical Processor(s)
BIOS Version/Date American Megatrends International, LLC. FBi, 12/04/2021
SMBIOS Version 3.3
Embedded Controller Version 255.255
BIOS Mode UEFI
BaseBoard Manufacturer Gigabyte Technology Co., Ltd.
BaseBoard Product TRX40 AORUS XTREME
BaseBoard Version x.x
Platform Role Desktop
Secure Boot State Off
PCR7 Configuration Binding Not Possible
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume1
Locale United Kingdom
Hardware Abstraction Layer Version = "10.0.19041.2728"
Time Zone GTB Summer Time
Installed Physical Memory (RAM) 128 GB
Total Physical Memory 128 GB
Available Physical Memory 119 GB
Total Virtual Memory 147 GB
Available Virtual Memory 134 GB
Page File Space 19.0 GB
Page File C:\pagefile.sys
Kernel DMA Protection Off
Virtualisation-based security Not enabled
Device Encryption Support Reasons for failed automatic device encryption: TPM is not usable, PCR7 binding is not supported, Hardware Security Test Interface failed and the device is not Modern Standby, Un-allowed DMA-capable bus/device(s) detected, TPM is not usable
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualisation Enabled in Firmware No
Hyper-V - Data Execution Protection Yes

 

After I update the Intel ethernet controller X550 driver to 4.1.252.0 version ethernet stop working. Also I tried to uninstall the drive and install the old one without any success, please help me.

Thank you.

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4 Replies
Srri
Employee
1,048 Views

Hello Neoptolemos,


Thank you for contacting Intel Customer Support.


We would like to suggest you to perform clean driver installation, try uninstalling completely and install back the driver and proset drivers as well. Can you please check the Bios/Firmware updated. Please try the link as below and let us know the feedback.


https://www.intel.com/content/www/us/en/download/18293/intel-network-adapter-driver-for-windows-10.html

https://www.intel.com/content/www/us/en/products/sku/84329/intel-ethernet-controller-x550at2/downloads.html

https://www.intel.com/content/www/us/en/support/articles/000046918/wireless.html?wapkw=proset


If you have any further questions or queries, please kindly let us know.


Best Regards,

Srri 

Intel Customer Support



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Srri
Employee
1,013 Views

Hello Neoptolemos,


Regarding your case number 06003904, we are following up to find out if you were able to complete the actions we previously recommended.


Please reply to this thread to confirm, so we can continue helping with a resolution. Looking forward to receiving your reply!


Best Regards,

Srri 

Intel Customer Support


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The_Architect
Beginner
1,008 Views

Hello Srri,

Thank you very much for your very fast response.

The mail with the links you send to me worked (I installed the last network adapter driver and the X550 drive is working after that).

 

Thank you, I think you can close the case.

 

Best Regards,

Neoptolemos

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Srri
Employee
999 Views

Hello Neoptolemos,


Thank you for the reply and good to hear that. So we will proceed to close the case .


If you have any further questions or queries, please kindly let us know.


Best Regards,

Srri 

Intel Customer Support




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