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Intel i219-V briefly loses connection

draimo
Beginner
418 Views

My Intel i219-V network adapter keeps losing connection briefly then reconnecting.  In the event log I see multiple "device not started (e idexpress) followed by Device configured (oem 16.inf) messages

 

Device PCI\VEN_8086&DEV_15FA&SUBSYS_86721043&REV_11\3&11583659&0&FE had a problem starting.

Driver Name: oem13.inf
Service: e1dexpress
Lower Filters:
Upper Filters:
Problem: 0x0
Problem Status: 0xC00000E5

 

Device PCI\VEN_8086&DEV_15FA&SUBSYS_86721043&REV_11\3&11583659&0&FE was configured.

Driver Name: oem16.inf
Driver Date: 06/22/2021
Driver Version: 12.19.1.37
Driver Provider: Intel
Driver Section: E15FA.10.0.1.19H1
Driver Rank: 0xFF2001
Matching Device Id: PCI\VEN_8086&DEV_15FA
Outranked Drivers: oem2.inf:PCI\VEN_8086&DEV_15FA:00FF2001 oem13.inf:PCI\VEN_8086&DEV_15FA:00FF2001
Device Updated: true
Parent Device: ACPI\PNP0A08\0

 

Motherboard: ASUS prime 560-plus

Windows 10 Home 64 bit build 19044

All cables and hardwired connections are working appropriately.  This is the only machine in the house having this issue.  

 

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3 Replies
Crisselle_Intel
Moderator
399 Views

Hello draimo,


Thank you for posting in Intel Ethernet Communities. 


Kindly provide the following information that would help in checking your query.

1. When was the issue first encountered?

2. Is this a newly purchased system? If no, for how long did your system worked fine?

3. How often does the issue occurs?

4. Do you see or notice any pattern whenever the issue occurs? Like issue appears whenever playing games or browsing the internet?

5. Driver version installed


Awaiting to your reply.


We will follow up after 3 business days in case we don't hear from you.


Best regards,

Crisselle C.

Intel® Customer Support


Crisselle_Intel
Moderator
365 Views

Hello draimo,


Good day!


This is just a follow up to check if you read our initial response. If yes, please confirm and provide the information requested for us to proceed checking your query. 


Hoping to hear from you soon.


Should there be no response, we will follow up after 3 business days. 


Best regards,

Crisselle C.

Intel® Customer Support


Achilles_Intel
Moderator
322 Views

Hello draimo,


Hope you are doing well.


This is a follow-up on the issue you are reporting in this thread. Since we have not received any updates from you, we will now be closing this thread. If you need assistance again, feel free to post a new question in the forums as this thread will no longer be monitored.


Best regards,

Achilles M.

Intel Customer Support


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