Ethernet Products
Determine ramifications of Intel® Ethernet products and technologies
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Intermittent disconnection

maomao123
Beginner
869 Views

suddenly disconnected and immediately connected    intermittently repeating every few seconds

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4 Replies
Earl_Intel
Moderator
619 Views

Hi maomao123,


Thank you for posting in the communities!


To ensure you receive the most specialized assistance, we have a dedicated forum that addresses these specific concerns.


Therefore, I will be moving this discussion to our Ethernet Products Forum. This will allow our knowledgeable community and experts to provide you with timely and accurate solutions.


Best regards,

Earl E.

Intel Customer Support Technician


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Devi_Intel
Employee
597 Views

Hi maomao123,

Greetings ~


Thank you for posting in the communities. We understand that you are experiencing intermittent internet disconnections. To help us expedite the resolution of your issue, could you please provide us with the following details:


1. When do these disconnections typically occur? (like any specific activities)

2. Have there been any recent Windows updates/Drivers/firmware changes to your system?

3. A screenshot of any error messages you are receiving, preferably written in English.


Thank you for your patience and understanding.

Best Regards,

Devi


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Devi_Intel
Employee
542 Views

Hi maomao123,

Greetings ~


Kindly note that as we have not received any response from our previous follow-ups. Kindly advise are you able to complete the actions we previously recommended. Your feedback is important to us, and we want to ensure that everything is on track.


Thank you for your time and cooperation.


Best Regards,

Devi


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Devi_Intel
Employee
452 Views

Hello maomao123,

Greetings ~


Kindly note that as we have not received any response from our previous follow-ups. We are notifying you that your request will be archived as there are no pending actions from Intel Customer Support. Should you encounter any further issues or require additional support in the future, please do not hesitate to post your question in Intel Community portal.


Thank you & Best Regards

Devi_Intel


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