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Internet not working

Anonymous256
Beginner
199 Views

My computer keeps saying identifying network and it doesn’t connect

 

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4 Replies
Anonymous256
Beginner
198 Views

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Victor_G_Intel
Moderator
175 Views

Hello Anonymous256,

 

Thank you for posting on the Intel® communities.

 

To better assist you please provide the following report and information to continue with your support request.

 

1-Please run the following tool and attach the report generated.  

 

-Intel® System Support Utility (Intel® SSU)

 

Download link: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-

 

•          Open the application and click on "Scan" to see the system and device information

•          By default, Intel® SSU will take you to the "Summary View".  

•          Click on the menu where it says "Summary" to change to "Detailed View".  

•          To save your scan, click on "Next", then "Save".

 

* Use the option under the reply window to attach the report to the thread (Drag and drop here or browse files to attach).

 

-Are you having issues with WIFI, Bluetooth, or ethernet?

-Do you remember if this issue happened after a new OS update or driver update?

 

-Is this issue happening at home, office environment, or both?

 

-Is this the original adapter that came pre-installed in your system or have you changed/installed a new adapter recently?

 

-Have you checked if this issue happens on different networks? 

 

-Were you able to have your wireless connection in a normal/expected performance before?

 

-Have you installed any recent software or hardware in your system?

 

-Have tried a roll back to a previous driver version for testing?

 

-Have you rebooted your access-point, router, modem?

 

-Would you mind providing me a picture or a video of the way the adapter is connected to your motherboard in case your computer is a desktop system? 

 

I look forward to hearing from you.

 

Regards,

 

Victor G.

Intel Technical Support Technician  


Victor_G_Intel
Moderator
170 Views

Hello Anonymous256,


Were you able to check the previous post?  


Please let me know if you need further assistance.  


Best regards,


Victor G. 

Intel Technical Support Technician


Victor_G_Intel
Moderator
151 Views

Hello Anonymous256,


We have not heard back from you.


If you need any additional information, please submit a new question as this thread will no longer be monitored 


Victor G. 

Intel Technical Support Technician  


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