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ACous2
Beginner
1,593 Views

Issue with 82579LM NIC - computer crashing and not coming out of sleep mode

To whom it may concern,

We have 5 computers who tend to crash outside business hours on a whole 1500+ computers we take care of. All of the have the 82579LM NIC and are installed with Windows 10 Pro OS. In 4 cases it crashed the network, causing a broadcast storm, and required a switch + router reset after the computer was hard-rebooted.

The following actions were taken :

-Updated card with Intel and/or Lenovo latest drivers

-Disabled any form of sleep mode (in the driver's nic and Windows)

-Installed all the Windows Updates we could

In the morning, the computer's monitor is all black.

The only way we could fix this issue was by replacing the NIC with a USB one, and disable the internal Intel NIC. I just tried to install Caffeine software to prevent completely the computer from going to sleep but this is hardly a solution since it will also prevent the monitor from going to sleep.

Any idea what could be done?

Thank you all!

0 Kudos
3 Replies
idata
Community Manager
40 Views

Hello Quantic,

 

 

In order to get you the best support possible, we have moved your thread to the /community/tech/wired Wired Ethernet Support Community.

 

 

Best regards,

 

Carlos A.
idata
Community Manager
40 Views

Hi Quantic,

 

 

Thank you for posting in Wired Communities. I am sorry to hear what happened, can you share more information below:

 

 

1) What is the exact motherboard or system model the 82579LM embedded on?

 

2) What is the driver version?

 

3) Was there any recent changes made on the 5 computers?

 

4) Does the problem exist if 82579LM wake up from sleep mode?

 

 

Have you tried disabling any sleep mode setting in BIOS (in case there is).

 

 

Please feel free to update me. Thank you.

 

 

Regards,

 

Sharon

 

idata
Community Manager
40 Views

Hi Quantic,

 

 

Please feel free to provide the information for me to better assist on the inquiry.

 

 

Thanks,

 

Sharon