Issue with Ethernet i225 V

[Nico72A]

I have a Mother Board Asus b550 A. and i have a Issue like other people:

this post has the same issue:

Solved: Having issues with I225-V Ethernet Adapter - Intel Communities

and same like this:

Intel(R) Ethernet Contoller I226-V connection drop - Intel Communities

Can you help us please with this issue, thanks.

Spanish:

"No se encuentra la descripción del id. de evento 27 en el origen e2fexpress. El componente que provoca este evento no está instalado en el equipo local, o bien la instalación está dañada. Puede instalar o reparar el componente en el equipo local.

Si el evento se originó en otro equipo, la información que se va a mostrar tenía que haberse guardado con el evento.

Se incluyó la siguiente información con el evento:
Intel(R) Ethernet Controller (3) I225-V

El recurso de mensaje está presente, pero el mensaje no se encuentra en la tabla de mensajes "

"

System

- Provider       [ Name] e2fexpress

- EventID 27       [ Qualifiers] 40964

Version 0

Level 3

Task 0

Opcode 0

Keywords 0x80000000000000

- TimeCreated       [ SystemTime] 2022-12-28T02:19:53.4788286Z

EventRecordID 727

Correlation

- Execution       [ ProcessID] 4       [ ThreadID] 220

Channel System

Computer NicoPC

Security

-

EventData

Intel(R) Ethernet Controller (3) I225-V

0000040002003000000000001B0004A00000000000000000000000000000000000000000000000001B0004A0

---

Binary data:

In Words

0000: 00040000 00300002 00000000 A004001B
0010: 00000000 00000000 00000000 00000000
0020: 00000000 00000000 A004001B

In Bytes

0000: 00 00 04 00 02 00 30 00 ......0.
0008: 00 00 00 00 1B 00 04 A0 ....... 
0010: 00 00 00 00 00 00 00 00 ........
0018: 00 00 00 00 00 00 00 00 ........
0020: 00 00 00 00 00 00 00 00 ........
0028: 1B 00 04 A0 ... "

[Mike_Intel]

Hello Nico72A,

Thank you for posting in Intel Ethernet Communities. 

For us to further check the issue, please provide the following details.

1. Are you using an onboard I225-V or is it a PCIe card?
2. Is it working fine before?
3. Can you share the link of your network driver?

If you have questions, please let us know. In case we do not hear from you, we will make a follow up after 3 workings days. Thank you.

Best regards,

Michael L.

Intel® Customer Support

[Nico72A]

Hello. Thanks for response,

1. It's a integrated modem in the motherboard
2.the mother board is new, and in the link posted before, many people have a same issue.
3. Driver Intel I225 LAN V1.1.3.28 for Windows 10/11 of 64 bits. (https://rog.asus.com/motherboards/rog-strix/rog-strix-b550-a-gaming-model/helpdesk_download/).

[Mike_Intel]

Hello Nico72A,

I hope you're having a wonderful day. I am just sending a soft follow up on the information that we requested for us to further assist you. We will wait for your reply. 

If you have questions, please let us know. In case we do not hear from you, we will make a follow up after 3 workings days. Thank you.

Best regards,

Michael L.

Intel® Customer Support

[Mike_Intel]

Hello Nico72A,

Thank you for the quick reply. We have a documented recommendations for the Event ID issue. Please check the link below:

https://www.intel.com/content/www/us/en/support/articles/000087266/ethernet-products/gigabit-ethernet-adapters-up-to-2-5gbe.html

You can follow the steps and as per the link since your network card is onboard, it is best to contact the manufacturer of the board which is Asus for further assistance. Moving forward, they are the one who can further assist you.

If you have questions, please let us know. In case we do not hear from you, we will make a follow up after 3 workings days. Thank you.

Best regards,

Michael L.

Intel® Customer Support

[Mike_Intel]

Hello Nico72A,

I hope you're having a wonderful day. I am just sending a soft follow up hoping that you are now talking with the board manufacturer for further assistance.

If you have questions, please let us know. In case we do not hear from you, we will make a follow up after 3 workings days. Thank you.

Best regards,

Michael L.

Intel® Customer Support

[Mike_Intel]

Hello Nico72A,

I hope this message finds you well. I am just sending another follow up hoping that you are now talking to Asus for further assistance. Since we have not heard back from you, I need to close this inquiry. 

If you need any additional information, please submit a new question as this thread will no longer be monitored.

If you have questions, please let us know. In case we do not hear from you, we will make a follow up after 3 workings days.

Thank you and stay safe.

Best regards,

Michael L.

Intel® Customer Support