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Issues with Killer Network Service process

Omegaflare
Beginner
674 Views

I notice my internet disconnects every 1-2 hours. Turns out, restarting Killer Network Service process temporally resolved this issue, but then it comes back within' a few hours or so. I just updated my driver to 324.23.5134 and it didn't fix my issue. Here's the link to the driver:

 

https://www.intel.com/content/www/us/en/download/19779/intel-killer-performance-suite.html


This started to happen after lightening struck my apartment complex, and, yes, my computer is plugged to a power surge plug strip.

Thanks!

EDIT: I have Killer E3100G.

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B_Y
Employee
649 Views

Hello @Omegaflare,

 

Thank you for posting in Intel Ethernet Communities. 

Kindly provide the following information for us to check on your issue.

1.) System Support Utility(SSU) log of your system. This will allow us to check your Adapter details and configuration. Kindly refer to the steps below.

a- Go to https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91600 and download the software.

b- Open SSU.exe

c- Mark the box "Everything" and then click "Scan".

d- When finished scanning, click "Next".

e- Click on "Save" and attach the file to a post.

2.) If you are using a third party motherboard (non-Intel system), have you tried using the driver provided by your manufacturer?

3.) Have you tried using other LAN port of switch/router/modem?

4.) Do you have other computer to test to isolate the issue?

5.) Does the issue occurred at wifi too? 

Looking forward to your response.

 

Best regards,

BY_Intel

Intel Customer Support


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B_Y
Employee
626 Views

Hello @Omegaflare,

 

I hope this message finds you well. I am just sending a follow up if you have any questions from the previous post. If so, please let us know. Thank you.

 

Best regards,

BY_Intel

Intel Customer Support


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B_Y
Employee
608 Views

Hello @Omegaflare,

 

Please be informed that we will now close this request since we haven't received any response from our previous follow ups. Just feel free to post a new question if you may have any other inquiry in the future as this thread will no longer be monitored.

 

Best regards,

BY_Intel

Intel Customer Support


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