Killer 3100G driver update failed multiple times.

[1randomguynSC]

Hello, 

             I have an Aurora Alienware desktop pc with intel killer 2.5 hardware installed on the motherboard.  It is not registering 1GIG on the download. Only showing 98mbps.  I have another desktop that is up to 600 mb and it is showing that. I have tried multiple installs. I keep getting an error code 1603.   "The error states the Killer Performance Driver Suite UWD cannot be installed with killer wireless drivers".  I can't send a print screen, file too large. 

Thanks, Randy

1 software update available

Install all

Available UpdatesInstall History

Intel® Killer™ Performance Suite

Installation failed with error code 1603

2025-03-31 3:18 PM

Intel® Killer™ Performance Suite

Installation failed with error code 1603

2025-03-27 9:52 PM

Intel® Wireless Bluetooth® Drivers for Windows® 10 and Windows 11*

Installation successful

2025-03-27 9:49 PM

Is my system ready for Intel® Arc™ dedicated graphics?

Check now

Alienware Aurora R12

Bios

Version

1.1.27

Date

2024-07-02

Motherboard

Manufacturer

Alienware

Model

0P0JWX

Version

A00

Operating System

Edition

Microsoft Windows 11 Home (64-bit)

Version (Build)

24H2 (10.0.26100)

Devices and drivers

Processor

11th Gen Intel® Core™ i7-11700F @ 2.50GHz

Graphics

NVIDIA GeForce RTX 3080

Audio

NVIDIA High Definition Audio

USB Audio Device

Realtek Audio

Networking and I/O

Killer® Wi-Fi 6 AX1650i 160MHz Wireless Network Adapter (201NGW)

Bluetooth Device (Personal Area Network)

Killer E3100G 2.5 Gigabit Ethernet Controller

Intel® Wireless Bluetooth®

Memory

32 GB

Storage

NVMe PM9A1 NVMe Samsung 256GB

Samsung Flash Drive USB Device

CT2000MX500SSD1

KINGSTON SUV400S37960G

CT1000MX500SSD1

[1randomguynSC]

Mike,   

              You told me to make a new thread, and I did.  Any suggestions?

Randy

[1randomguynSC]

I received an email wondering if I got a solution to my problem and I'm still waiting on a reply from Intel no solutions so far!

[Mike_Intel]

Hello 1randomguynSC,

Thank you for posting in Intel community Forum.

First of all, I apologize for the delay in answering your inquiry.

For me to further check this, please help provide the following details:

1. Did you manually install this Killer 3100G controller on your system or this is embedded(onboard) on your system?
2. Was it working fine before?
3. What was the last change made before the issue started?
4. How did you update the driver?
5. Can you share the link of the drivers that you tried to install?
6. What is the cable that you are using, and have you tried different cables?

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Mike_Intel]

Hello 1randomguynSC,

I hope this message finds you well. 

Were you able to check the previous post?

Please let us know if you still need assistance.

Best regards,

Michael L.

Intel Customer Support Technician

[1randomguynSC]

Mike,

             Nothing works yet.  I tried the following.

1.   Multiple attempts to install the killer software package.

2.   Removing the device from device manager.

3.   Replacing my ethernet cable.

4.   Resetting my bios.

5.   Computer is up to date on all drivers but the "killer" ethernet products.

6.   It has never showed the correct speed.

7.   Another desktop in the house shows 600 mbps.  Not even a gaming machine.  

8.   Listed below is the error.

Intel® Killer™ Performance Suite

Installation failed with error code 1603

Thanks,  Randy

[Mike_Intel]

Hello 1randomguynSC,

Thank you for the update.

Let me also check, did you manually installed this Killer E3100G on your system or is it embedded on your Alienware system?

And based on your reply, this one never worked?

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Mike_Intel]

Hello 1randomguynSC,

I hope this message finds you well. 

I am just making a follow up on the information that I asked in my previous post.

Please let us know if you still need assistance.

Best regards,

Michael L.

Intel Customer Support Technician

[Mike_Intel]

Hello 1randomguynSC,

I hope you are having a good day.

I am sending another follow up on the information that I requested. 

Since we have not heard back from you, I need to close this inquiry. 

If you need further assistance, please post a new question as this thread will no longer be monitored. 

Thank you and have a great day. 

Best regards,

Michael L.

Intel Customer Support Technician

[1randomguynSC]

Mike,  I have tried multiple times to install.  Can you just send me the driver only for the wired part of the card?

It seems to be hanging up on the wireless driver install.  

Randy