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Killer Performance Suite not Installing

soulspeaking
Beginner
687 Views

I have come to learn that the e2500 drivers have been discontinued and I`ve tried installing the killer performance suite but encountered an issue every single time. I`ve attached a screenshot of the issue and I would appreciate any help possible on what would be the problem. This has been going on for more than a week and I`ve been frustrated. Any assistance would be of significant help.

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4 Replies
n_scott_pearson
Super User
667 Views

This is the error that you will see when you attempt to use the current package with older, unsupported adapters. In all their wisdom, when Intel took over the business, they immediately discontinued the e2500 (and other, older Killer adapters) and removed all support for using the performance suite with these older adapters. Like when one of their own adapters is discontinued, Intel removed all downloads relating to this adapter.

Don't shoot the messenger (as others have tried); I too think that this is an awful, customer-unfriendly practice.

...S

B_Y
Employee
631 Views

Hi @soulspeaking,

Thank you for posting in Intel Ethernet Communities.

Kindly provide the following information for us to check on your query.

1) Do you have problem with a network connection using WiFi or a network wired that required reinstalling Killer Performance Suite? Did you reinstall your operating system (OS)?

2) What is the model of your computer/system?

3) What is the OS in your system?

4) Has anything changed with your hardware or software since this problem began?

5) System Support Utility(SSU) log of your system. This will allow us to check your Adapter details and configuration. This would also help us identify if you are using an OEM or retail version of Intel Ethernet Adapter. Kindly refer to the steps below.

a- Go to https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91600 and download the software.

b- Open SSU.exe

c- Mark the box "Everything" and then click "Scan".

d- When finished scanning, click "Next".

e- Click on "Save" and attach the file to a post.


Since the E2500 has been retired, you can contact the Original Equipment Manufacturer (OEM) of your computer to see whether they still have the drivers while we wait for your responses to these inquiries.


Please let me know if I can be of any assistance.


Best regards,

BY_Intel

Intel Customer Support


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B_Y
Employee
599 Views

Hi @soulspeaking,


I hope this message finds you well. I am just sending a follow up if you have any questions from the previous post. If so, please let us know. Thank you.


Best regards,

BY_Intel

Intel Customer Support



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B_Y
Employee
552 Views

Hi @soulspeaking,


Please be informed that we will now close this request since we haven't received any response from our previous follow ups. Just feel free to post a new question if you may have any other inquiry in the future as this thread will no longer be monitored.

Thank you.


Best regards,

BY_Intel

Intel Customer Support


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