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Killer(R) Wi-Fi 6E AX1675i 160MHz 网卡VPN问题

Cocoon
Beginner
1,649 Views

Killer(R) Wi-Fi 6E AX1675i 160MHz Wireless Network Adapter(211NGW)在安装V5VPN后无法正常访问内网,首包可以正常接收,后续包全部丢弃。新装系统在不自动更新windows时VPN使用正常。具体情况见附件。使用VMware虚拟机正常,怀疑是网卡驱动问题,请帮忙定位,感谢~

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5 Replies
Zigfreid_Intel
Moderator
1,633 Views

Hello Cocoon, 

 

请注意,我只能用英语支持你。我使用了网络翻译工具来翻译此响应,因此,可能会有一些不准确的翻译。

 

Killer(R) Wi-Fi 6E AX1675i 160MHz Wireless Network Adapter (211NGW) cannot access the intranet normally after installing V5VPN, and the first packet can be received normally, and all subsequent packets are discarded. The vpn uses normally when the new system does not automatically update windows. See the annex for details. Using VMware virtual machine is normal, suspect that it is a network card driver problem, please help locate, thanks~

 

Firstly, we thank you for posting in Intel Ethernet Communities. 

 

Please allow us to route this query to the concerned team. They will get in touch with you as soon as possible.

 

Feel free to let us know if you have additional questions or clarifications.

 

Hoping for your kind patience. 

 

Best regards,

Zigfreid I.

Intel® Customer Support

 

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Sage99
Novice
1,628 Views

这里通常只支持英文语言。你可以通过以下网址联系它们的中文在线聊天来反馈驱动的问题。

 

https://www.intel.cn/content/www/cn/zh/support/contact-intel.html?elq_cid=9476707_ts1654571565369&erpm_id=1500767_ts1654571565369#support-intel-products_59485:59484:213700

 

它们或许会跟你收集系统资料 例如:驱动版本,网卡配置。 你可以用它们的软件 - SSU来扫描系统和设备信息。这些信息可保存到文件然后通过在线聊天或电邮发送到客服。

 

https://www.intel.cn/content/www/cn/zh/download/18377/intel-system-support-utility-for-windows.html?elq_cid=9476707_ts1654572453688&erpm_id=1500767_ts1654572453688 

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DeividA_Intel
Employee
1,616 Views

Hello Cocoon,  

  


Thank you for posting on the Intel® communities. I am sorry to know that you are having issues with your Intel® Killer™ Wi-Fi 6E AX1675 (i/s).

  


In order to better assist you, please provide the following:  


1. Run the Intel® System Support Utility (Intel® SSU) to gather more details about the system.  

2. Is this the original adapter that came pre-installed on your computer or did you change/install the adapter to this one?   

3. Is the Bluetooth working?   

4. Is this a laptop or desktop computer?  

5. Why did you install the v5vpn?

6. Can you share the link where you downloaded the VPN>? Or is it part of the files that you shared?



Our support is only provided in English. We may not be able to translate the screenshots attached to the thread. To better assist you, we use a translation tool, hence; the translation may not be completely accurate.  



Regards,  

Deivid A.  

Intel Customer Support Technician 


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DeividA_Intel
Employee
1,596 Views

Hello Cocoon,  


  

Were you able to check the previous post and get the information requested? Please let me know if you need more assistance.   


  

Regards,  

Deivid A.  

Intel Customer Support Technician  


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DeividA_Intel
Employee
1,580 Views

Hello Cocoon,  


  

We have not heard back from you, so we will close this inquiry. If you need further assistance or if you have additional questions, please create a new thread and we will gladly assist you.  


  

Regards,  

Deivid A.  

Intel Customer Support Technician  


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