Latest Intel Drivers (30.1.0.1) do not work with the X550 Network Adapter

[THX]

Hello,

I've noticed that the latest Intel® Ethernet drivers (30.1.0.1) do not work with the Intel® Ethernet Converged Network Adapter X550-T1 on my Windows 10 desktop.

The working version is v4.1.254.0.

The non-working version is v4.2.7.0.

I've spent a lot of time on this and I've determined that in v4.2.7.0, the file C:\WINDOWS\System32\drivers\ixs68x64.sys is missing. This file exists in version 4.1.254.0.

I am required to rollback the driver in order to get connectivity restored.

Another issue that I've noticed is that this specific adapter does not auto-negotiate 2.5 Gbps properly. I am required to manually set the speed to run at 2.5 Gbps.

[Ragulan_Intel]

Hello THX,

Thank you for reaching out to Intel Community Thread!

Hope this message finds you well.

First and foremost, the ixs driver version 4.2.7.0 are meant for Windows Server 2025 Operating system and are not for client operating system. Please refer to the release note, especially on page 8: https://downloadmirror.intel.com/854161/Release_Notes_30.1.pdf

What we would suggest you to do now is to uninstall the current driver and manually install back the driver. Please download the driver from the following link: https://www.intel.com/content/www/us/en/download/18293/intel-network-adapter-driver-for-windows-10.html

After that extract it, and use the drivers in this location to have the ixs68x64 --> \Wired_driver_30.1_x64\PROXGB\Winx64\NDIS68

You may refer to the steps in the following links below to uninstall the drivers and to manually update the drivers: 

1. Clean Driver Installation Guide for Intel® Ethernet Connections: https://www.intel.com/content/www/us/en/support/articles/000058304/ethernet-products.html
2. How to Manually Install Intel® Network Adapter Drivers in Windows*: https://www.intel.com/content/www/us/en/support/articles/000022174/ethernet-products.html

We hope this clarifies your issue, if there are any further concerns, please do let us know and we will assist you accordingly.

Thank You & Best Regards,

Ragulan_Intel

[THX]

Thank you for the quick reply!

It would appear that I already have the latest driver installed (4.1.254.0).

It looks like the problem is with the Intel Driver & Support Assistant program, which is the program notifying me of the update.

When the Intel Driver & Support Assistant program attempts to install driver version 4.1.264.0, that's when it fails.

I believe this may be a bug in the Intel Driver & Support Assistant program.

All associated screenshot are attached to this post.

[Ragulan_Intel]

Hello THX,

Greetings!

Thank you for the feedback, please let us know what version of Windows 10 are you using?

Besides that, download and run Intel DSA Uninstaller (https://www.intel.com/content/www/us/en/download/19333/intel-driver-support-assistant-uninstaller.html?v=t) first. This will remove all remains of the previous installation. Next, try to install Intel DSA again (https://www.intel.com/content/www/us/en/support/detect.html)

Thank You & Best Regards,

Ragulan_Intel

[THX]

I am running Windows 10 Version 22H2.

[THX]

DSA successfully uninstalled...

DSA successfully reinstalled...

Same error/issue as before...

[ManoranjanDas]

Hello THX,

Greetings from Intel!

Thank you for sharing the information.

Could you please provide images of both sides of the Intel® Ethernet Converged Network Adapter X550-T1? This will help us gain a clearer view of the adapter and assist you more effectively.

Additionally, kindly confirm whether this adapter was shipped with the system or added later.

We appreciate your patience and understanding.

Best regards,

Manoranjan

Intel Customer Support Technician

[Ragulan_Intel]

Hello THX,

Greetings!

Just to add, have you tried to manually install the driver. If yes, what was the outcome?

Reference:

Please download the driver from the following link: https://www.intel.com/content/www/us/en/download/18293/intel-network-adapter-driver-for-windows-10.html

After that extract it, and use the drivers in this location to have the ixs68x64 --> \Wired_driver_30.1_x64\PROXGB\Winx64\NDIS68

You may refer to the steps in the following links below to manually update the drivers: 

How to Manually Install Intel® Network Adapter Drivers in Windows*: https://www.intel.com/content/www/us/en/support/articles/000022174/ethernet-products.html

Thank You & Best Regards,

Ragulan_Intel

[THX]

Yes, I have tried the manual installation method and it says the best drivers for your device are already installed.

[Ragulan_Intel]

Hello THX,

Greetings!

Here are the tested latest builds of the Windows operating system from us:

• Microsoft Windows 11 24H2
• Microsoft Windows 11 23H2
• Microsoft Windows 11 22H2
• Microsoft Windows 10 21H2
• Microsoft Windows 10 RS5

From our standpoint, the latest available update for Windows 10 21H2 is version 4.1.254.0, while version 4.1.264.0 is the latest available for Windows 11 24H2. This discrepancy might be causing the DSA to fail in updating the driver. You can validate this information in the release notes, particularly on page 9. https://downloadmirror.intel.com/854161/Release_Notes_30.1.pdf

Another possibility is that the issue is related to the card itself. If you have purchased an OEM card, this might be a compatibility problem. We suggest contacting your OEM for a software driver version that is compatible with your exact firmware version. Using software and firmware versions that have not been validated to work together can affect performance, feature availability, and system stability.

Have you tried updating the BIOS and the NIC firmware? If not, please update those and try the driver installation again. Let us know the outcome.

Additionally, we would appreciate it if you could provide us with clear pictures of the NIC along with the SSU log: (How to get the Intel® System Support Utility Logs on Windows*: https://www.intel.com/content/www/us/en/support/articles/000057926/memory-and-storage.html)

Thank You & Best Regards,

Rag_Intel

[THX]

I recently upgraded the NIC's firmware (see below):

[THX]

The network card was purchased from NewEgg directly and not as an OEM device.

[THX]

SSU log attached as requested.

[Poojitha]

Hi THX,

Greetings for the day!

Thank you for sharing the information. Could you please provide clear front and back pictures of the adapter, including the label marking details?

This will help us verify the complete information and assist you further.

We appreciate your understanding!

Best regards,

Poojitha

Intel Customer Support Technician

[THX]

I was finally able to get photos of the front and back of my Intel® Ethernet Converged Network Adapter X550-T1:

X550-T1_BackX550-T1_Front

[Ragulan_Intel]

Hello THX,

Hope this message finds you well.

Thank you for the update, so have you tried installing the driver again after updating the firmware? If yes, is it still the same?

Additionally, have you tried updating your BIOS and check?

Thank You & Best Regards,

Ragulan_Intel

[THX]

Hello,

Yes, to both questions.

The driver failed to install both before the firmware upgrade and after the firmware upgrade.

I believe this is a bug in the DSA tool and/or the Intel drivers itself.

[Amina_Sadiya]

Hello THX,

Thank you for your response, Regarding your query I would like to inform you that there is a dedicated forum for those specific issues. I will be moving the thread there to ensure you receive a quicker and more accurate response.

Thank you for your understanding.

Best regards,

Amina

Intel Customer Support Technician

[ArchieD_Intel]

Hi THX,

Thank you for your patience. I will now investigate this and will get back to you once a resolution is available. Thank you for your patience and understanding.

Best regards,

Archie D.

Intel Customer Support Technician

[ArchieD_Intel]

Hi THX,

Try a Different Browser:

• If the IDSA scan isn't working in your current browser, copy the scan URL and paste it into a different browser. This can help determine if the issue is browser-specific.

Refresh Results:

• On the IDSA scan page, use the "Refresh Results" option located in the left-hand menu. This can help update the scan results and potentially resolve any temporary glitches.

Clear Browser Cache:

• Press Shift + F5 to clear your browser cache. Cached data can sometimes interfere with the functionality of web applications, so clearing it might resolve the issue. After clearing the cache, try rescanning IDSA.

Check IDSA Services:

• Open Windows Search and type "Services." Scroll to find Intel(R) Driver & Support Assistant. Ensure both the Intel® DSA Service and Intel® DSA Updater service show a status of "Running." If either service is not running, right-click and select "Start" to activate it. These services are essential for IDSA to function correctly.

Check Windows Updates:

• Navigate to Windows -> Settings -> Updates -> Security to see if any updates are pending. Keeping your system updated can resolve compatibility issues and improve overall performance.

Restart the System:

• If your system hasn't been restarted recently, check the uptime in Task Manager (Performance -> CPU tab -> Up Time) to see how long it has been running. Restarting your system can clear temporary files and refresh system processes, potentially resolving the issue.

If you have any questions, please let me know. Thank you.

Best regards,

Archie D.

Intel Customer Support Technician

[ArchieD_Intel]

Hi THX,

Did you have a chance to review the previous post? Please feel free to reach out if you have any questions. Thank you.

Best regards,

Archie D.

Intel Customer Support Technician