Latest Intel Drivers (30.1.0.1) do not work with the X550 Network Adapter

[THX]

Hello,

I've noticed that the latest Intel® Ethernet drivers (30.1.0.1) do not work with the Intel® Ethernet Converged Network Adapter X550-T1 on my Windows 10 desktop.

The working version is v4.1.254.0.

The non-working version is v4.2.7.0.

I've spent a lot of time on this and I've determined that in v4.2.7.0, the file C:\WINDOWS\System32\drivers\ixs68x64.sys is missing. This file exists in version 4.1.254.0.

I am required to rollback the driver in order to get connectivity restored.

Another issue that I've noticed is that this specific adapter does not auto-negotiate 2.5 Gbps properly. I am required to manually set the speed to run at 2.5 Gbps.

[THX]

Hi @ArchieD_Intel 

It doesn't matter how many different browsers I use or how often I clear cache. The same error/issue appears every time.

The installation routine, via Intel DSA, will just fail to install version 4.1.264.0 of the driver for the X550-T1.

I believe this is a bug in the software.

[ArchieD_Intel]

Hi THX,

Thank you for the update. Please confirm if you're able to check the IDSA Services and windows updates.

Additionally, I would like to request for the IDSA files/logs. Please ensure that the entire contents of the IDSA folder. The files should be zipped due to large size. 

The IDSA files can be found at C:\ProgramData\Intel\DSA (there will be 3 folders, have them zip and send all 3 (Data, Downloads, Logs). 

There is a public article explaining how to locate and zip them. 

If no folders are available there, the system may have IDSA files in a 2nd location. Please paste %SystemRoot%\Temp\Intel\DSA in the File Explorer (with SystemRoot being an environment variable, typical location is Windows\Temp\Intel\DSA)

I will be sending an email to your active email address so you can send it to me privately. 

If you have any questions, please let me know. Thank you. 

Best regards,

Archie D.

Intel Customer Support Technician

[THX]

All of the IDSA services and started/running.

There is nothing in Windows Updates.

As of this writing, I have not received your e-mail.

[ArchieD_Intel]

Hi THX,

Thank you for the update. I have resent the email to your active email address associated to your account.

Best regards,

Archie D.

Intel Customer Support Technician

[THX]

@ArchieD_Intel 

I do not appear to have a phone number associated with my account.

Can you contact me via e-mail instead?

Thanks.

[ArchieD_Intel]

Hi THX,

Are you able to see the email that I sent you to your email address? Please check both your Inbox and Spam folder for my email, and once received, kindly acknowledge it.

Best regards,

Archie D.

Intel Customer Support Technician

[THX]

@ArchieD_Intel 

I have not received the email.

I see nothing in my inbox and/or spam/junk folder.

[ArchieD_Intel]

Hi THX,

I will try to send you email again but please upload the IDSA logs here on the thread in rar format. Please acknowledged if you're able to receive the email. Thank you.

Best regards,

Archie D.

Intel Customer Support Technician

[THX]

@ArchieD_Intel 

Still no e-mail received from you...

I attached the DSA.rar file to this post as requested...

[ArchieD_Intel]

Hi THX,

Thank you for your feedback. I will be investigating this and will update you as soon as a solution is available. Thank you.

Best regards,

Archie D.

Intel Customer Support Technician