Log display: i40e 0000:5e:00.0: Reset VF 30 never finished

[MacYoung]

Hi,

We have x710 dual port NIC with following details

5e:00.0 Ethernet controller: Intel Corporation Ethernet Controller X710 for 10GbE SFP+ (rev 02)
5e:00.1 Ethernet controller: Intel Corporation Ethernet Controller X710 for 10GbE SFP+ (rev 02)

Environment:

i40e driver version : 2.22.18

centos kernal version : 3.10.0.957.1.1

When VF is assigned to a VM, the following information is always displayed:

1.  i40e  0000:5e:00.0: Reset VF 30 never finished

2. PTP external clock not supported

I wonder what might have caused it. 

Appreciate any help on this.  

[Irwan_Intel]

Hello MacYoung,

Thank you for posting in Intel Ethernet Communities. 

For us to further check and investigate the issue, please provide the following details.

1. Please provide photos of the NIC card on both sides focusing on the markings.

2. What is the brand and model of your board or system?

3. What are the troubleshooting steps that you tried so far?

4. Please help generate the SSU logs of the system. Please download the utility below:

https://www.intel.com/content/www/us/en/download/18895/intel-system-support-utility-for-the-linux-operating-system.html?

In case we do not hear from you, we will make a follow up after 3 workings days.

Regards,

Irwan_Intel

Intel Customer Support

[Irwan_Intel]

Hi MacYoung,

I hope this message finds you well. I am just sending a follow up if you have had a chance to check the previous post.

In case we do not hear from you, I will make a follow up on 3 business days . Thank you.

Best regards,

Irwan_Intel

Intel® Customer Support

[Irwan_Intel]

Hi MacYoung,

This is a follow up since we have not heard from you since our last post. Have you had a chance to get the information required for us to proceed with troubleshooting?

Look forward to your reply. Thanks.

Regards,

Irwan_Intel

Intel Customer Support