My FM10420 can not working

[jianjian]

My FM10420 Network Adapter can not working

- "Intel Corporation Ethernet SDI Adapter"
Auto-Negotiation:"Not Available"
Availability:"ens4: flags=4099<UP,BROADCAST,MULTICAST> mtu 1500"
Capabilities:"[40] Power Management version 3"
Capabilities:"[70] Express Endpoint, MSI 00"
Capabilities:"[b0] MSI-X: Enable+ Count=256 Masked-"
Capabilities:"[d0] Vital Product Data"
Capabilities:"[100] Advanced Error Reporting"
Capabilities:"[148] Device Serial Number 68-05-ca-ff-ff-8e-45-80"
Capabilities:"[158] Alternative Routing-ID Interpretation (ARI)"
Capabilities:"[168] #19"
Capabilities:"[188] Single Root I/O Virtualization (SR-IOV)"
Caption:"Not Available"
Default IP Gateway:"Not Available"
DHCP Enabled:"Yes"
DHCP Lease Expires:"Not Available"
DHCP Lease Obtained:"Not Available"
DHCP Server:"Not Available"
Driver:"fm10k"
Driver Path:"/lib/modules/5.0.0-13-generic/updates/drivers/net/ethernet/intel/fm10k/fm10k.ko"
Driver Provider:"Intel Corporation, <linux.nics@intel.com>"
Driver Version:""
Duplex:"Not Available"
Firmware Version:""
Interface:"ens4"
I/O Ports:"Not Available"
IP Address:"Not Available"
IP Subnet:"Not Available"
MAC Address:"68:05:ca:8e:45:80"
Location:"19:00.0"
Manufacturer:"Intel Corporation"
Net Connection ID:"Not Available"
Port:"Not Available"
Power Management:"Not Available"
Speed:"Not Available"
Supported Link Modes:"Not Available"
Advertised link modes:"Not Available"
Partner advertised link modes:"Not Available"

[Caguicla_Intel]

Hello jianjian,

Thank you for posting in Intel Ethernet Communities. 

Based on your inquiry, we have specific team who supports this product. Please check with Intel Premier Support and see the following for access.

Click the "Access and Login" for further assistance.

https://www.intel.com/content/www/us/en/design/support/ips/training/access-and-login.html

Please be informed that we will proceed closing this request. If you need any assistance from Intel Ethernet team, do not hesitate to post a new question.

Best regards,

Crisselle C

Intel® Customer Support