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NIC Disconnect Issue

GGeor24
Beginner
1,046 Views

I have a new computer and after being away from the computer for a while (a few hours), the network card lost it's IP address. The computer was not sleeping or hibernated. I restored the connection by opening a command prompt, running ipconfig/release, then ipconfig/renew. Here are some specs:

OS - Windows 7

Motherboard - Gigabyte GA-X99-UD3P with on-board Intel LAN NIC

Driver - Intel Ethernet Connection I218-V (Version 12.15.22.3 dated 11/24/2015)

What I want to know is:

A. Am I using the correct driver?

B. If so, is there any settings I can change to correct this issue?

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1 Reply
idata
Community Manager
183 Views

Hi siin82,

 

 

Thank you for contacting Intel.

 

 

With regards to the issue on your LAN connection, you may refer to the official support page for your motherboard model:

 

http://www.gigabyte.ph/products/product-page.aspx?pid=5283# dl http://www.gigabyte.ph/products/product-page.aspx?pid=5283# dl

 

 

You will find the tested drivers and hot fixes for your board here. In case you need further assistance, please contact Gigabyte* support.

 

 

Hope this is helpful.

 

 

Sincerely,

 

 

Sandy :-)
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