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NIC Disconnect Issue

GGeor24
Beginner
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I have a new computer and after being away from the computer for a while (a few hours), the network card lost it's IP address. The computer was not sleeping or hibernated. I restored the connection by opening a command prompt, running ipconfig/release, then ipconfig/renew. Here are some specs:

OS - Windows 7

Motherboard - Gigabyte GA-X99-UD3P with on-board Intel LAN NIC

Driver - Intel Ethernet Connection I218-V (Version 12.15.22.3 dated 11/24/2015)

What I want to know is:

A. Am I using the correct driver?

B. If so, is there any settings I can change to correct this issue?

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idata
Employee
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Hi siin82,

 

 

Thank you for contacting Intel.

 

 

With regards to the issue on your LAN connection, you may refer to the official support page for your motherboard model:

 

http://www.gigabyte.ph/products/product-page.aspx?pid=5283# dl http://www.gigabyte.ph/products/product-page.aspx?pid=5283# dl

 

 

You will find the tested drivers and hot fixes for your board here. In case you need further assistance, please contact Gigabyte* support.

 

 

Hope this is helpful.

 

 

Sincerely,

 

 

Sandy :-)
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