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idata
Community Manager
1,365 Views

Nic Ports Not Detecting

Hi Team,

Few nic ports are unable to initialize, please help to fix the issue.

Error Logs:

[ 3.599723] i40e: Intel(R) Ethernet Connection XL710 Network Driver - version 0.3.36-k

[ 3.599724] i40e: Copyright (c) 2013 - 2014 Intel Corporation.

[ 3.606945] i40e 0000:87:00.0: f4.40 a1.4 n04.53 e80001f99

[ 3.606947] i40e 0000:87:00.0: init_adminq failed: -65 expecting API 01.01

[ 3.607002] i40e: probe of 0000:87:00.0 failed with error -65

[ 3.618162] i40e 0000:87:00.1: f4.40 a1.4 n04.53 e80001f99

[ 3.618163] i40e 0000:87:00.1: init_adminq failed: -65 expecting API 01.01

[ 3.618215] i40e: probe of 0000:87:00.1 failed with error -65

[ 3.629160] i40e 0000:87:00.2: f4.40 a1.4 n04.53 e80001f99

[ 3.629162] i40e 0000:87:00.2: init_adminq failed: -65 expecting API 01.01

[ 3.629219] i40e: probe of 0000:87:00.2 failed with error -65

*-network:0 UNCLAIMED

description: Ethernet controller

product: Ethernet Controller X710 for 10GbE SFP+

vendor: Intel Corporation

physical id: 0

bus info: pci@0000:87:00.0

version: 01

width: 64 bits

clock: 33MHz

capabilities: pm msi msix pciexpress vpd cap_list

configuration: latency=0

resources: memory:f9000000-f97fffff memory:fa018000-fa01ffff memory:fbe80000-fbefffff memory:f9e00000-f9ffffff memory:fa1a0000-fa21ffff

*-network:1 UNCLAIMED

description: Ethernet controller

product: Ethernet Controller X710 for 10GbE SFP+

vendor: Intel Corporation

physical id: 0.1

bus info: pci@0000:87:00.1

version: 01

width: 64 bits

clock: 33MHz

capabilities: pm msi msix pciexpress vpd cap_list

configuration: latency=0

resources: memory:f8800000-f8ffffff memory:fa010000-fa017fff memory:fbe00000-fbe7ffff memory:f9c00000-f9dfffff memory:fa120000-fa19ffff

*-network:2 UNCLAIMED

description: Ethernet controller

product: Ethernet Controller X710 for 10GbE SFP+

vendor: Intel Corporation

physical id: 0.2

bus info: pci@0000:87:00.2

version: 01

width: 64 bits

clock: 33MHz

capabilities: pm msi msix pciexpress vpd cap_list

configuration: latency=0

resources: memory:f8000000-f87fffff memory:fa008000-fa00ffff memory:fbd80000-fbdfffff memory:f9a00000-f9bfffff memory:fa0a0000-fa11ffff

*-network:3 UNCLAIMED

description: Ethernet controller

product: Ethernet Controller X710 for 10GbE SFP+

vendor: Intel Corporation

physical id: 0.3

bus info: pci@0000:87:00.3

version: 01

width: 64 bits

clock: 33MHz

capabilities: pm msi msix pciexpress vpd cap_list

configuration: latency=0

resources: memory:f7800000-f7ffffff memory:fa000000-fa007fff memory:fbd00000-fbd7ffff memory:f9800000-f99fffff memory:fa020000-fa09ffff

Thanks!

0 Kudos
2 Replies
idata
Community Manager
81 Views

Hi Circlesoccer,

 

 

Thank you for posting in Wired Communities. Please provide more information:

 

 

1) Is this an onboard NIC on certain system or standalone network card? If it is a standalone NIC, please refer to below link for the list of XL710 models to provide the exact model:

 

 

https://ark.intel.com/products/family/46828/102540-Gigabit-Ethernet-Adapters

 

 

2) If this is an onboard NIC, please share what is the brand and model of the server system

 

 

3) What is the fiber optic transceiver or cable attached to the XL710? Please refer to the link below for the validated cabling and transceiver that are compatible:

 

https://www.intel.com/content/www/us/en/support/articles/000006051/network-and-i-o/ethernet-products...

 

 

https://www.intel.com/content/dam/www/public/us/en/documents/product-briefs/ethernet-qsfp-cables-bri...

 

 

4) What is the exact operating system ? Are you using Ubuntu?

 

 

5) Where did you obtain the i40e driver? Please provide the link.

 

 

Regards,

 

Sharon T

 

Intel Customer Support

 

Agent under contract to Intel
idata
Community Manager
81 Views

Hi Circlesoccer,

 

 

Please feel free to provide the information.

 

 

Regards,

 

Sharon T

 

Intel Customer Support

 

Agent under contract to Intel
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