Not able to upgrade XXV710 Ethernet adapter with EtrackID 0x8000decd

[jgorml]

Hi,

I have some XXV710 Ethernet adapters that have been delivered with an EtrackID of 0x8000decd and firmware version 6.0.

From what I can see the only version I can upgrade to is the latest 9.40 version as this is the only version I can find with this ETrackID in it.

I need to get to version 8.50 but the 6.0 to 8.50 upgrade package does not include EtrackID 0x8000decd.

So my plan was to upgrade to 9.40 and then downgrade to 8.50, but there is no downgrade package for 9.40.

Does anyone know when will there be a downgrade package available for 9.40 to 8.50?

Or is there any other way I can get to the desired 8.50 FW version from 6.0 with this ETrackID?

Thanks,

John

[Meghak]

Hi jgorml,

Thank you for posting on Intel Community.

Please check the below link for NVM Downgrade Packages for Intel® Ethernet Adapters 700 Series.

https://www.intel.com/content/www/us/en/download/683939/nvm-downgrade-packages-for-intel-ethernet-adapters-700-series.html

We request to confirm if this link was helpful in resolving the issue.

Regards,

Megha K 

[Meghak]

Hi jgorml,

Thank you for posting on Intel Community.

Please note this is a follow up post requesting to confirm if the link shared on previous post was helpful.

Regards,

Megha K

[Meghak]

Hi jgorml,

Thank you for posting on Intel Community.

Please note this is a follow up post requesting to confirm if the link shared on previous post was helpful.

Regards,

Megha K

[Meghak]

Hi jgorml,

Thank you for posting on Intel Community.

We have not received a reply from you , and as such, we will be closing your case.

If you want to continue support, please reply to this post and we will reopen your case or create a new one so that we can continue to support you.

Regards,

Megha K