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ASaho1
Beginner
1,066 Views

Not detecting X710T4BLK pci card on linux/windows PC

We are using X710T4BLK pcie ethernet card. We are not able to power on the X710T4BLK card, if used on a linux/windows PC. The card is not getting detected/power on. Do we need to put on a jumper on J3 pin to get it power on?

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2 Replies
VincentT_Intel
Moderator
35 Views

Hi ASaho1, Thank you for posting in Intel® Ethernet Community. Please provide additional details regarding your issue. 1. Brand and Model of the system where you're having detection issue with X710-T4 card 2. Markings of your X710-T4 card, this is located in the white sticker label on the physical card. 2. Is the X710-T4 card also not detected in the System's BIOS? 3. When you plug in a cable on one of the ports of X710-T4 card, does the LED on the port lit up? 4. Have you tried to install the X710-T4 card on another system for isolation? Looking forward to your response. Best Regards, Vince Intel Customer Support Under Contract to Intel Corporation
VincentT_Intel
Moderator
35 Views

Hi ASaho1, We'd like to follow-up the requested information. These will help us look into your issue. Thanks. Best Regards, Vince Intel Customer Support Under Contract to Intel Corporation
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