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Krzysztof1
Beginner
597 Views

Not working one of the ports on I210

Hello,

We have use the motherboards SECO A44 with internal PCI bus ethernet controller I210, 2 ports and now when the ethernet cable is connect to port called eth0 everythink is working correctly but when connect to port called eth1 the port only start blinking but can't acces to get IP address it is configured as DHCP, when try to run manually we only get one message "Device not found" this only happens on Linux Debian 8, 9 and 10 the drivers of igb are in version 5.4.0-k in dmesg we receive this information:

[ 3.658621] igb 0000:02:00.0: The NVM Checksum Is Not Valid
[ 3.723557] igb: probe of 0000:02:00.0 failed with error -5

and this is entire dmesg regarding to the network connection

root@debian:~# dmesg | grep igb
[ 3.200828] igb: Intel(R) Gigabit Ethernet Network Driver - version 5.4.0-k
[ 3.200899] igb: Copyright (c) 2007-2014 Intel Corporation.
[ 3.443548] igb 0000:01:00.0: added PHC on eth0
[ 3.443623] igb 0000:01:00.0: Intel(R) Gigabit Ethernet Network Connection
[ 3.443713] igb 0000:01:00.0: eth0: (PCIe:2.5Gb/s:Width x1) 00:c0:08:97:9c:38
[ 3.443779] igb 0000:01:00.0: eth0: PBA No: 000300-000
[ 3.443784] igb 0000:01:00.0: Using MSI-X interrupts. 2 rx queue(s), 2 tx queue(s)
[ 3.658621] igb 0000:02:00.0: The NVM Checksum Is Not Valid
[ 3.723557] igb: probe of 0000:02:00.0 failed with error -5
[ 44.203328] igb 0000:01:00.0 eth0: igb: eth0 NIC Link is Up 100 Mbps Full Duplex, Flow Control: RX/TX

 

I would also like to point out that on Windows 10 the problem doesn't occur and both ports are working properly.

What can be done in this case to make work correctly of the both ports on Linux?

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6 Replies
AlfredoS_Intel
Moderator
587 Views

Hi Krzysztof1,

Thank you for posting in our Intel® Ethernet Communities Page.

We are sorry to hear about the issue that you are experiencing with your network adapter.

To better assist you, we need to get some logs from your system. It will tell us the different driver version and components installed on your system. Please download and run our Intel® System Support Utility from this page, https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-. After running it, you will be given an option to save the logs to a text file, please do so and attach the file on your reply.

We would also like to ask if the port was working fine before on the same setup.

We look forward to hearing from you. If we do not get your reply, we will follow up after 3 business days.



Best Regards,

Alfred S

Intel® Customer Support


Krzysztof1
Beginner
582 Views

Hello,

This situation repeats even on new motherboards with this network interface, this isn't a problem with one device.

In this case the both ports on network adapter working correctly on Windows, but on Linux not and port 1 isn't working.

Your's ssu script on Debian tell device not supported so it is creating a blank report, but when I open a ticket I add this reports when its running Windows and when is running Linux.

 

Edit.

I will also add the dmesg when both cables are connected and there is error:

igb: probe of 0000:02:00.0 failed with error -5

Also I add the compare the files from lspci from two motherboards when both ports works correctly for now and from motherboard when the works only one ports correctly

Tags (1)
AlfredoS_Intel
Moderator
576 Views

Hi Indikaw,

Thank you for your response.

Kindly provide us the results of this command: ethtool -i ethx where ethx is the Ethernet port.


We look forward to your reply. Should we not get your reply, we will follow up after three business days.


Best Regards,

Alfred S

Intel® Customer Support


Krzysztof1
Beginner
571 Views

Hello,

 

So this is output I need the the working eth1 but only works eth0 from command "ethtool" I get output "no such device"

root@debian:~# ethtool -i eth0
driver: igb
version: 5.4.0-k
firmware-version: 3.25, 0x800005d1
expansion-rom-version:
bus-info: 0000:01:00.0
supports-statistics: yes
supports-test: yes
supports-eeprom-access: yes
supports-register-dump: yes
supports-priv-flags: no
root@debian:~# ethtool -i eth1
Cannot get driver information: No such device

Best regards,

AlfredoS_Intel
Moderator
566 Views

Hi Krzysztof1,

Thank you providing those information.

Please allow us some time to check on this. 

We will get back to you no later than 3 business days from now.



Best Regards,

Alfred S

Intel® Customer Support 


AlfredoS_Intel
Moderator
456 Views

Hi Krzysztof1,

We are just following up.

It looks like you need more time to provide the information that we asked.

We will follow up again after 3 business days. Should we not hear from you, our system may automatically close the thread.



Best Regards,

Alfred S

Intel® Customer Support


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