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PROset diagnostics doesnt dowrk

vavr0s
Beginner
1,425 Views

As you can see from the screenshot, the diagnostics for my adapter is not working. No matter what I do I just can't open the diagnostics.

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DeividA_Intel
Employee
1,379 Views

Hello vavr0s,  


  

Thank you for posting on the Intel® communities. I am sorry to know that you are having issues with your wireless adapter.  

  


In order to better assist you, please provide the following:  


1. Is this the original adapter that came pre-installed on your computer or did you change/install the adapter to this one?   

2. Is this a laptop or desktop computer? 

3. What is the brand and model name of your wireless adapter?

4. What tool or steps are you using/taking to run the diagnostics?

5. What is the operating system installed as well as the version and build?

6. Are you using the driver from Intel or the computer manufacturer?

7. Is this issue recent? Was it working before?

8. Are you having wireless connection issues?



Regards,  

Deivid A. 

Intel Customer Support Technician 


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vavr0s
Beginner
1,346 Views

Hi,

well answers below. 

1. Is this the original adapter that came pre-installed on your computer or did you change/install the adapter to this one?   

its original

2. Is this a laptop or desktop computer? 

desktop

3. What is the brand and model name of your wireless adapter?

its adapter in Aorus elite x570 mb. Not sure about the name, maybe Intel(R) l211 Gigabit network connection

4. What tool or steps are you using/taking to run the diagnostics?

it should be feachure in "Intel(R) PROSet Adapter Configuration Utility"

5. What is the operating system installed as well as the version and build?

Windows 11 Pro 22H2

6. Are you using the driver from Intel or the computer manufacturer?

recently i updated new version from this website version 13.0.14.0, driver name e1rexpress 

7. Is this issue recent? Was it working before?

i believe it was never working, i had issue with updating drivers too and just recently i was succefull. 

8. Are you having wireless connection issues?

no

 

 

Im providing also screenshot from the app 

 

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DeividA_Intel
Employee
1,328 Views

Hello vavr0s,


Thank you for the information provided


I would like to inform you that we have a forum for these specific issues and products, so we are moving it to the "ethernet-products" forum so you can get better support for this matter.

 

https://community.intel.com/t5/Ethernet-Products/bd-p/ethernet-products


Best regards,
Deivid A.
Intel Customer Support Technician

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Faez_Intel
Employee
1,244 Views

Hello vavr0s,


Good day and I hope this message finds you well!


 I am just sending a follow up to check if you still have questions or clarifications. Do kindly let us know if you have any other inquiries regarding on the topic of this thread.


Best regards,

 

Faez.

Intel Customer Support 


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vavr0s
Beginner
1,230 Views

Hello, 

well yea im still looking for help. The diagnostics still doesnt work and we still dont know the reason. 

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Faez_Intel
Employee
1,165 Views

Hello vavr0s,


Good day and apologies for the delay in response.


We understand on your concern for not able to use Intel® PROSet on your system.


However, please do note that Intel® PROSet is not supported on Windows 11. You may refer the below link for your reference:


https://www.intel.com/content/www/us/en/support/articles/000087483/ethernet-products.html


If you still would like to use the Intel® PROSet functions, you will need to use Windows 10 in order to run it on your system.

Kindly let us know if you have any other inquiries.


Best regards,

 

Faez.

Intel Customer Support 


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Faez_Intel
Employee
1,125 Views

Hello vavr0s,


Good day. This is a follow up on the thread.


Please kindly let us know if you have any other inquiries for this matter.  If you have additional questions or clarifications, feel free to let us know.


Best regards,

 

Faez.

Intel Customer Support


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Faez_Intel
Employee
1,025 Views

Hello vavr0s,


I hope you're having a wonderful day. I am just sending a follow up to check if you still have questions or clarifications. We will wait for your reply. As for now, we will be closing your thread.


If you want to continue support, please reply to this community thread and we will reopen your case or create a new one so that we can continue to support you


Best regards,

 

Faez.

Intel Customer Support 


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