Ethernet Products
Determine ramifications of Intel® Ethernet products and technologies

PTP error

AOTM
Beginner
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Product: NUC ANKi7

OS:Ubuntu20.04   6.2.0-060200-generic #202302191831 SMP PREEMPT_DYNAMIC Sun Feb 19 23:37:22 UTC 2023 x86_64 x86_64 x86_64 GNU/Linux

Ethernet Controller Driver:

 

ethtool -i enp86s0
driver: igc
version: 6.2.0-060200-generic
firmware-version: 2017:888d
expansion-rom-version:
bus-info: 0000:56:00.0
supports-statistics: yes
supports-test: yes
supports-eeprom-access: yes
supports-register-dump: yes
supports-priv-flags: yes

 

Ethernet Controller model type:

 

lspci -knn | grep -i net
00:14.3 Network controller [0280]: Intel Corporation Device [8086:51f1] (rev 01)
        DeviceName: Onboard - Ethernet
56:00.0 Ethernet controller [0200]: Intel Corporation Device [8086:125c] (rev 04)

 

 when i use ptp4l to hard sync the lidar sensor

 

sudo ptp4l -m -4 -i enp86s0 -H

 

after some time,ptp4l show some error:

 

ptp4l[932.747]: selected /dev/ptp0 as PTP clock
ptp4l[932.748]: port 1: INITIALIZING to LISTENING on INIT_COMPLETE
ptp4l[932.748]: port 0: INITIALIZING to LISTENING on INIT_COMPLETE
ptp4l[940.082]: port 1: LISTENING to MASTER on ANNOUNCE_RECEIPT_TIMEOUT_EXPIRES
ptp4l[940.082]: selected local clock 48210b.fffe.583276 as best master
ptp4l[940.082]: assuming the grand master role
ptp4l[987.085]: timed out while polling for tx timestamp
ptp4l[987.085]: increasing tx_timestamp_timeout may correct this issue, but it is likely caused by a driver bug
ptp4l[987.085]: port 1: send sync failed
ptp4l[987.085]: port 1: MASTER to FAULTY on FAULT_DETECTED (FT_UNSPECIFIED)
ptp4l[1003.086]: port 1: FAULTY to LISTENING on INIT_COMPLETE
ptp4l[1010.849]: port 1: LISTENING to MASTER on ANNOUNCE_RECEIPT_TIMEOUT_EXPIRES
ptp4l[1010.849]: selected local clock 48210b.fffe.583276 as best master
ptp4l[1010.849]: assuming the grand master role
ptp4l[1024.851]: timed out while polling for tx timestamp
ptp4l[1024.851]: increasing tx_timestamp_timeout may correct this issue, but it is likely caused by a driver bug
ptp4l[1024.851]: port 1: send sync failed
ptp4l[1024.851]: port 1: MASTER to FAULTY on FAULT_DETECTED (FT_UNSPECIFIED)

 

my ptp4l version is:

 

ptp4l -v
1.92

 

Is it a driving problem? And how should I fix it?

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Fikri_Intel
Employee
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Hi AOTM,


Thank you for reaching Intel Community.


We appreciate you reaching out to us regarding the reported issue. However, kindly be informed that all NUC product support has transitioned to ASUS starting of January 16, 2024. You can contact ASUS for further assistance as they will be best equipped to provide support and address any concerns related to the product.


Please find the below article:

https://www.intel.com/content/www/us/en/support/articles/000097279/intel-nuc.html


We will proceed to close this thread and it no longer will be monitored.



Regards,

Fikri O.



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