Persistent E827 Host SerDes Lane Polarity Inversion Register Write

[PIE5-6694]

Hello,

How is a persistent write done to Device 31, Register 0XF409, Host SerDes Lane Polarity Inversion?

Is it possible to configure this register via the PHY EEPROM on B8/SDA and B9/SCL?

This register appears in "Intel Ethernet Connection C827-AM/C827-IM/XL827-AM" datasheet revision 1.1.  We apply the E823-L for SFP configuration using two Intel binaries into which we have no insight:

1. icxd_lcc_cei_4x10g_pkvl_sfp_vmc_id_eeprom_rev2p3.bin
2. C827_XL827_A1_sbus_master_serdes_0x101C_1064_Auto_PhyAddr.raw

Thank you,

Steve K

[Sazirah]

Hi PIE5-6694,

Thank you for posting in Intel Communities Forum.

Upon checking your inquiry, if you have an Intel Premier Support (IPS) account, we would suggest you to open an IPS case for direct assistance. The IPS team will be able to provide additional support regarding the issue.

Instructions for opening an IPS case can be found here:

https://www.intel.com/content/www/us/en/support/articles/000057045/ethernet-products.html

Hope this helps.

Regards,

Sazzy_Intel

Intel Customer Support Technician

[Sazirah]

Hi PIE5-6694,

Good day,

This is related to your enquiries above, I would like to check if the issue has resolved?

If you have any questions or clarifications, please let me know.

Regards,

Sazzy_Intel

Intel Customer Support Technician

[PIE5-6694]

Hi Sazzy_Intel,

If by "resolved" you mean, "open an IPS case for direct assistance," then yes, you mentioned that earlier.  If by "resolved" you mean, "I have an answer to my question," then no, this issue is not resolved.

Thanks,

Steve K

[Vik3]

Hello PIE5-6694,  

Thank you for your response.  

We wanted to check if an IPS case has been created or if you need any further assistance with this case. For better support, we kindly recommend creating an IPS case. 

Please let us know if that helps your query.

Best regards,  

Vikas  

Intel Customer Support Technician

[PIE5-6694]

Hi Vikas,

I don't know.  My service center view shows cases 06519034, 06520032, 06520109, all related to this question.  I have a Developer Zone Premier Account.  I'm not sure what else to do to get an answer to this question.

Thanks,

Steve K

[Vik3]

Hello PIE5-6694,

Thank you for your update.

I see that all these cases (06519034, 06520032, 06520109) have been created in the standard portal. Kindly create a case in Intel Premier Support (IPS).

You can use the link below to create a case in IPS:

Intel Premier Support (IPS)

Best regards, 

Vikas  

Intel Customer Support Technician

[PIE5-6694]

Hi Vikas,

That URL shows me a blank page with a Feedback button:

Regards,

Steve K

[MACM]

Hi PIE5-6694,

Greetings of the day.

Hope you are doing well.

Thank you for your response.

We request you to please clear cache and cookies,

Also please try from different browser and let us know the update.

Best Regards,

Mohammed Ali CM

Intel Customer Support

[PIE5-6694]

Hi Mohammed,

I cleared cache and cookies and tried Edge.  I get the same screen:

Any other ideas?

Thanks,

Steve K

[Dineshbabu]

Hi PIE5-6694,

Greetings!

Thank you for your response. Please use the link below and select the "Intel Premier Support" option under the "Contact Us" section.

https://www.intel.com/content/www/us/en/developer/get-help/overview.html#gs.kvfjo8

Please let us know if you need any further assistance

Regards,

Dinesh

Intel Customer Support Technician

[Sazirah]

Hi PIE5-6694,

Greetings,

I would like to follow up with you regarding this case. May I know if everything is working fine at your end? Are you able to create a case in IPS?

Regards,

Sazzy_Intel

Intel Customer Support Technician

[PIE5-6694]

Hi Sazzy,

No, apparently I don't have IPS.  Can I get an answer here?

Thanks,

Steve K

[Meghak]

Hi PIE5-6694,

Greetings for the day!

Please accept our sincere apologies for any inconvenience.

We understand you don’t have an IPS account at the moment.

Please be informed by creating an IPS case, you will be receiving direct assistance related to this issue.

We request to please confirm if you were able to register for an Premier account.

Please be informed once you enter all the necessary information and agree to the terms and conditions, your account request will need to be validated and is subject to approval.

We request to please confirm if you have received an email notification after the registration.

We await your response to assist you further.

Thank you for using Intel products and services.

Best regards,

Megha K

Intel Customer Support Technician

[PIE5-6694]

Hi Megha,

I visit this page: https://www.intel.com/content/www/us/en/support/articles/000057045/ethernet-products.html

Notice the URL references Ethernet products

That page contains the following instructions:

1. Create your My Intel Account by going to the Sign-in page.
2. Click Register now for a Premier account.
3. Enter or confirm your personal information.
4. Select a password and complete the enrollment questions section.
5. Agree to the Terms and Conditions and click Submit.

Step 1. directs me to a page titled, "Enroll for Intel® Premier Support for Intel® FPGAs" (not Ethernet products).

I filled out the four fields on the first page.  The second page was auto-filled with my company information.  I chose not to subscribe to any publications on the third page.  Then I confirmed my information and submitted on the fourth page.  A page says, "Thank you for applying for Intel Premier Support access."  Then I received an email subject, "Thank you for your Interest in Intel® Premier Support".

So the email arrived immediately, but the Premier Support for FPGAs is strange.

Thank you,

Steve K

[pujeeth]

Hi PIE5-6694,

Thank you for the update. Our internal team will need to validate your account, and once it is approved, they will provide the necessary approval. After your account is approved, you can proceed with creating an Intel Premium support ticket.

Regards,

Pujeeth_Intel

[Sazirah]

Hi PIE5-6694,

Greetings.

I would like to check with you if you have receive any response from the IPS team? Kindly check your email inbox/spam/junk.

Regards,

Sazzy_Intel

Intel Customer Support Technician

[PIE5-6694]

Hi Sazzy,

Here's the response I received, which, from my POV, makes no sense, because my question has nothing to do with Alrea FPGAs.

The system is not working, but maybe that's by design.

From: Altera.PremierSupport.Admin <Altera.PremierSupport.Admin@altera.com>
Sent: Thursday, March 13, 2025 11:55 PM
Subject: Register for Altera Premier Support for FPGAs

Dear Customer,
Hope the email finds you well.

Your FPGA Altera Premier Support registrations have been received.
However, to provide you a better support experience, we have transitioned the support interface for your account to the forums located at https://community.intel.com/t5/FPGA/ct-p/fpga (Altera® will continue to leverage on Intel® infrastructure for community forum until further notice)
Overall, with a more simplified interface and no change to the support expertise, this should result in an improved customer experience.
Regarding the requirements for Altera Premier Support, these are based on the engagement that each account has with Altera from a business perspective (both short-term and long-term), as well as from the perspective of the customer's project requirements.

Please refer to the attached guidance for reference and complete the registration.
Once the registration is complete, please share the posted Forum URL/link with us to expedite the case.

We look forward to supporting you on the forums.

Thank You,
Warmest Regards.
Altera Support-An Intel Company.

Thanks,

Steve K

[Simon-Intel]

Hi PIE5-6694,

Thank you for your response.

I see that we are actively working on this issue under case 06520109, and our team will reach out to you as soon as we have an update. As such, I will proceed to archive the case associated with this community forum.

For any further queries, please respond directly on case 06520109.

Best regards,

Simon

Intel Customer Support Technician

[PIE5-6694]

Hi Simon,

As you can see, doing so closes the OP question, and focuses on issues with the support system itself:

Here's the text from my Intel case:

Hi Pujeeth,

Why did you close 06520032??? That is the IPS case I need help with! I already followed those instructions provided to me on the forum: https://community.intel.com/t5/Ethernet-Products/Persistent-E827-Host-SerDes-Lane-Polarity-Inversion-Register/m-p/1672341 I have no idea what 06519034 is.

I am consistently frustrated with Intel. I spend 10x more time dealing with the logistics of case management than getting answers from IPS. Regards,

From: Intel Customer Support <supportreplies@intel.com> Sent: Wednesday, March 5, 2025 10:55 AM To: Steve K

Subject: Intel Customer Support - Update to Service Request #:06520032

Hello Steve, Greetings!

Upon checking your inquiry, if you have an Intel Premier Support (IPS) account, we would suggest you to open an IPS case for direct assistance. The IPS team will be able to provide additional support regarding the issue. Instructions for opening an IPS case can be found here: https://www.intel.com/content/www/us/en/support/articles/000057045/ethernet-products.html Additionally, we can see that there is an open case #06519034, and we will go ahead and close this case as a duplicate. Hope this helps. Regards, Pujeeth Intel Customer Support Technician