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Pro/1000 MT Quad port driver for Windows 2012

Knasveschuk
Beginner
385 Views

Hello,

I am looking for a Windows 2012 R2 driver for Intel Pro/1000 MT Quad port adapter. It does not seem like there is any compatible driver for 2012, it stops at 2008. This is what device manager returns for the PCI device for one of the NICs:

Device PCI\VEN_8086&DEV_101D&SUBSYS_10008086&REV_01\6&351611d9&0&30180030

The same device in a Linux box is supported by e1000 driver. "101D" is listed as an "Alias".

That "101D" does not seem to be supported for 2012, but if anyone has any ideas, would appreciate the help. I have combed through .inf files for Windows 2012 looking for it, no luck.

 

0 Kudos
1 Solution
AlfredoS_Intel
Moderator
280 Views

Hi Knasveschuk,

Thank you for waiting for our update.

After further checking, we are sorry to say that the Intel® PRO/1000 MT Quad Port Server Adapter is not supported on Windows Server 2012 as the product is not listed under “This download is valid for the product(s) listed below”, https://downloadcenter.intel.com/download/21694/Intel-Network-Adapter-Driver-for-Windows-Server-2012....

We also checked our oldest network driver for Windows Server 2012 R2 dated 12/7/2014 and it also does not support the adapter. You may refer to this link, https://downloadcenter.intel.com/download/27533/Ethernet-Intel-Network-Adapter-Driver-for-Windows-Se....

Please let us know of your thoughts regarding this.

We look forward to your reply. Should we not get your reply, we will follow up after three business days.



Best Regards,

Alfred S

Intel® Customer Support


View solution in original post

13 Replies
AlfredoS_Intel
Moderator
369 Views

Hi Knasveschuk,

Thank you for posting in our Intel® Ethernet Communities Page.

We are sorry to hear about the issue that you are experiencing with your network adapter. 

To better assist you, we need to get some logs from your system. It will tell us the different driver version and components installed on your system. Please download and run our Intel® System Support Utility from this page, https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-. After running it, you will be given an option to save the logs to a text file, please do so and attach the file on your reply.

We look forward to hearing from you. If we do not get your reply, we will follow up after 3 business days.



Best Regards,

Alfred S

Intel® Customer Support



Knasveschuk
Beginner
365 Views

Hi, thanks so much. I did check the driver pack 25.4, there was no driver for the 101D model pro/1000 MT quad port NIC however.

AlfredoS_Intel
Moderator
355 Views

Hi Knasveschuk,

Thank you for the quick response and for providing the logs.

The issue that you are experiencing is usually caused when your ethernet adapter is an OEM release product not the retail Intel® ones. To confirm this angle, please kindly provide us pictures of the front and back of the card, and pictures of the stickers on the card where the markings are printed.

We look forward to your reply. Should we not get your reply, we will follow up after three business days.


 


Best Regards,

Alfred S

Intel® Customer Support


Knasveschuk
Beginner
353 Views

Looks like I have 4 images here 2 low res, 2 hi res. I hope you can read all that you need to.

Knasveschuk_4-1605686823617.png

  

Knasveschuk_3-1605686823623.png

 

pro-1000-mt-quad-port-scaled-1.png

pro-1000-mt-quad-port-scaled-2.png

AlfredoS_Intel
Moderator
348 Views

Hi Knasveschuk,

Thank you providing those information.

We were hoping that we can zoom in and distinguish the markings on the labels of the card, unfortunately, the image’s resolution is not that clear.

Would it be convenient for you, to provide images that is focused on the stickers where its markings are clearly visible?

We look forward to your reply. Should we not get your reply we will follow up with you after 4 business days.


Best Regards,

Alfred S

Intel® Customer Support


n_scott_pearson
Super User Retired Employee
339 Views

Seriously? You can't read these?

Here's the information I can read from these images using only the zoom offered by the Communities site:

First Sticker:

S# D00423AD7560

AA C32199-001

Second Sticker:

Intel Pro/1000 MT

Quad Port Server Adapter

On PCB:

PB C23675-003

MP C23677-003

Hope this helps,

...S

CrisselleF_C_Intel
Moderator
336 Views

Hello n_scott_pearson,


Thank you for sharing the markings with us. This is indeed helpful with the investigation. 


Hi Knasveschuk


Now that we have the markings, please allow us to check on this further. We will give you an update as soon as possible but no later than 2-3 business days.


Best regards,

Crisselle C

Intel® Customer Support


AlfredoS_Intel
Moderator
317 Views

Hi Knasveschuk,

Thank you for your patience in waiting for an update.

We checked the markings that was captured on the images that you have shared (thanks for the help of one of our community members here) and we confirmed that it is a retail adapter.

We are currently checking what Operating systems does this adapter support: will it rely on inbox drivers for Windows 2012 or do we have drivers available? Please allow us more time to check on your concern.

We will try to get back to you with an answer no later than 3 business days from now; although, we will reach out to you in case we need more information or if we already have developments regarding your concern.



Best Regards,

Alfred S

Intel® Customer Support


Knasveschuk
Beginner
305 Views

The latest version 25.4 family driver pack did not have support for Windows 2012 R2. Perhaps you find differently. Let me know, thank you.

AlfredoS_Intel
Moderator
296 Views

Hi Knasveschuk,

Thank you for your response and providing more details regarding the issue,

We will continue checking this and the information that provided is invaluable to us.

Please allow us some time to check on this. We hope for your understanding regarding this

We will get back to you no later than 3 business days from now.



Best Regards,

Alfred S

Intel® Customer Support 


AlfredoS_Intel
Moderator
295 Views

Hi Knasveschuk,

Thank you for the additional information that you have shared about driver version 25.4. We will endeavor to further check on this, however, as much as we would like to fully assist you the adapter that you are inquiring about is already in an End of Interactive Support Status, so its resources are limited. We will do the best that we can to still address your inquiry.

Please allow us some time to check on this. We hope for your understanding regarding this.

We will get back to you no later than 3 business days from now.



Best Regards,

Alfred S

Intel® Customer Support


AlfredoS_Intel
Moderator
281 Views

Hi Knasveschuk,

Thank you for waiting for our update.

After further checking, we are sorry to say that the Intel® PRO/1000 MT Quad Port Server Adapter is not supported on Windows Server 2012 as the product is not listed under “This download is valid for the product(s) listed below”, https://downloadcenter.intel.com/download/21694/Intel-Network-Adapter-Driver-for-Windows-Server-2012....

We also checked our oldest network driver for Windows Server 2012 R2 dated 12/7/2014 and it also does not support the adapter. You may refer to this link, https://downloadcenter.intel.com/download/27533/Ethernet-Intel-Network-Adapter-Driver-for-Windows-Se....

Please let us know of your thoughts regarding this.

We look forward to your reply. Should we not get your reply, we will follow up after three business days.



Best Regards,

Alfred S

Intel® Customer Support


View solution in original post

AlfredoS_Intel
Moderator
269 Views

Hi Knasveschuk,

Thank you for closing the thread.

Since you have marked the thread closed, we would presume that we have already addressed your inquiry.

If you would like to give us an update or if you have further questions, please submit a new question as this thread will no longer being monitored.

Thank you for contacting Intel® and have a great week!




Best Regards,

Alfred S

Intel® Customer Support


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