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mattiazor
Beginner
175 Views

Problem with Ethernet connection I-219-V

Hi, I have already buy a new motherboard MSI z390 Gaming Edge AC.

Intel(R) Ethernet Connection (7) I219-V.

The transfert rate is very slow, not gigabit, an average at about 20mb to my nas. 

I have got also a laptop with onboard the same ethernet card and the average speed is 110 mb. 

I try to set up the pc and the laptop cards with the same parameters, and using the the same ethernet cable, but nothing is changed. 

I try also to install the latest driver. Than an other version of the offical driver from the MSI support area. The average transfert rate is blocked to 20-25mb.

I attach the txt file generate by the Intel® System Support Utility.

That's the last configuration, but i try different way. Power save, tcp offload, jumpo frame, and all suggested by the net and also microsoft support. Nothing works.

Could it be a problem with the Intel adapter? Could be a bad setting in the controller properties?

Thanks in advance.

Mattia

P.s. I'm sorry my english is not the best.

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5 Replies
Michael_L_Intel2
Moderator
151 Views

Hello mattiazor,


Thank you for posting in Intel Ethernet Communities. 


For us to further check the issue, please provide the following details.


  1. Are you using onboard I219-V for both systems?
  2. What is your OS and its version?
  3. Can you share the link of your latest driver?
  4. Have you tried connecting your laptop on a different connection?
  5. Have you tried different LAN cables?


If you have questions, please let us know. In case we do not hear from you, we will make a follow up after 3 workings days. Thank you.


Best regards,

Michael L.

Intel® Customer Support


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mattiazor
Beginner
122 Views

The problem was in the 2004 version of windows 10. I rollback to the version 1909 and the pc has started working well again

 

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Michael_L_Intel2
Moderator
110 Views

Hello mattiazor,


Thank you for the update. Can you also provide the rest of the details that I requested below:


  1. Are you using onboard I219-V for both systems?
  2. Can you share the link of your latest driver?
  3. Have you tried connecting your laptop on a different connection?
  4. Have you tried different LAN cables?


If you have questions, please let us know. In case we do not hear from you, we will make a follow up after 3 workings days. Thank you.


Best regards,

Michael L.

Intel® Customer Support


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Michael_L_Intel2
Moderator
96 Views

Hello mattiazor,


We just want to make a follow up on the information that we requested below:


  1. Are you using onboard I219-V for both systems?
  2. Can you share the link of your latest driver?
  3. Have you tried connecting your laptop on a different connection?
  4. Have you tried different LAN cables?


If you have questions, please let us know. In case we do not hear from you, we will make a follow up after 3 workings days. Thank you.


Best regards,

Michael L.

Intel® Customer Support


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Michael_L_Intel2
Moderator
71 Views

Hello mattiazor,


I am just sending another follow up on the information that I requested. 

Since we have not heard back from you, I need to close this inquiry. 


Thank you.


Best regards,

Michael L.

Intel® Customer Support


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