Problem with Ethernet connection I-219-V

[mattiazor]

Hi, I have already buy a new motherboard MSI z390 Gaming Edge AC.

Intel(R) Ethernet Connection (7) I219-V.

The transfert rate is very slow, not gigabit, an average at about 20mb to my nas. 

I have got also a laptop with onboard the same ethernet card and the average speed is 110 mb. 

I try to set up the pc and the laptop cards with the same parameters, and using the the same ethernet cable, but nothing is changed. 

I try also to install the latest driver. Than an other version of the offical driver from the MSI support area. The average transfert rate is blocked to 20-25mb.

I attach the txt file generate by the Intel® System Support Utility.

That's the last configuration, but i try different way. Power save, tcp offload, jumpo frame, and all suggested by the net and also microsoft support. Nothing works.

Could it be a problem with the Intel adapter? Could be a bad setting in the controller properties?

Thanks in advance.

Mattia

P.s. I'm sorry my english is not the best.

[Mike_Intel]

Hello mattiazor,

Thank you for posting in Intel Ethernet Communities. 

For us to further check the issue, please provide the following details.

1. Are you using onboard I219-V for both systems?
2. What is your OS and its version?
3. Can you share the link of your latest driver?
4. Have you tried connecting your laptop on a different connection?
5. Have you tried different LAN cables?

If you have questions, please let us know. In case we do not hear from you, we will make a follow up after 3 workings days. Thank you.

Best regards,

Michael L.

Intel® Customer Support

[mattiazor]

The problem was in the 2004 version of windows 10. I rollback to the version 1909 and the pc has started working well again

[Mike_Intel]

Hello mattiazor,

Thank you for the update. Can you also provide the rest of the details that I requested below:

1. Are you using onboard I219-V for both systems?
2. Can you share the link of your latest driver?
3. Have you tried connecting your laptop on a different connection?
4. Have you tried different LAN cables?

If you have questions, please let us know. In case we do not hear from you, we will make a follow up after 3 workings days. Thank you.

Best regards,

Michael L.

Intel® Customer Support

[Mike_Intel]

Hello mattiazor,

We just want to make a follow up on the information that we requested below:

1. Are you using onboard I219-V for both systems?
2. Can you share the link of your latest driver?
3. Have you tried connecting your laptop on a different connection?
4. Have you tried different LAN cables?

If you have questions, please let us know. In case we do not hear from you, we will make a follow up after 3 workings days. Thank you.

Best regards,

Michael L.

Intel® Customer Support

[Mike_Intel]

Hello mattiazor,

I am just sending another follow up on the information that I requested. 

Since we have not heard back from you, I need to close this inquiry. 

Thank you.

Best regards,

Michael L.

Intel® Customer Support